02-12-2012 11:07 PM
I swear, our service goes down/ out whatever at least once a week. The past seven days, went down 3 times in one day. Everytime it goes out I have to go and recycle. It is good service when it is working. I am happy we am not the only ones. Comcast is in hot water in the Savannah area. Rude CSR, Bad service. But yet we pay and pay more, and have NO choice because the rule the roost here. Got a feeling there will not be another provider here for a while.
02-13-2012 06:25 AM
My suggestion: call and insist on a tech visit. Not sure if you're referring to your TV or internet, but it sounds like something's not right. That "power cycle your modem/digital box" seems to be the stock-in-trade response ... regardless of the situation.
I have learned to request the employee's name and Comcast ID number when I have problems, and insist they document my service issue(s). Not sure they actually do; nor do I know if they're giving me "made up" IDs but at least puts employees on notice that this customer is taking notice. I do that with ANY large company, too.
02-13-2012 09:44 PM
You might also want to post your connection issues in the Connectivity & Modem Forum and see if any of the Connection Experts can help you at all. Here's the link:
If you go to that Forum, also note the two 'sticky threads' at the top of the page.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
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