08-30-2013 06:15 PM
Solved! Go to Solution.
08-30-2013 06:34 PM
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09-19-2013 01:47 PM - edited 09-19-2013 01:58 PM
09-19-2013 01:53 PM - edited 09-19-2013 02:13 PM
Thank you for your response. Comcast, what a joke!
out bad and only got worse. I moved on 09/05/13. W
service it was for Saturday 9/7/13. Two days witho
handle all of my services. My request was for him
is plenty for this. His response was a promise that was never ke
explained the following. If I agree, a Comcast Con
install the underground cable to the house on Mond
be back to complete his part of the installation.
had completed their part. I agreed, what a mistake
completed their job. When I called the cell number
At that point my only option was to call 1-800-com
They can do nothing at all. Over a period of 6 day
reps in 5 different state & Mexico absolutely NO-O
that Comcast did not show up I called and the best Comcast could do was to r
Transfer my service and installation to Saturday 09/14/13. That's one week later. After all the
calls to get something done before Saturday 09/14/13 the only comittment I could get was an escalated
order/ticket (which means nothing) for Tuesday 09/10/13 and was told the tech would call 2 hours
before, then Wednesday 09/11/13 another escalated ticket and both days Comcast was a No-Call &
No-Show. Finally Saturday 09/14/13 arrived, the rescheduled day for installation. Another No-Call &
No-Show. When I called Sunday 09/15/13 I was told the tech was at my house and left a door tag. My
next call was to the guard gate of my community. There was NO tech logged into my community on
Saturday 09/15/13. More Lies & empty promises from Con-cast. After a little research I finally got a
phone number and was able to reach management at CTIS. They did send out a commerical tech the
next day on Monday 09/16/13 to complete the install. CTIS seems to be a well managed contractor of
Comcast, unlike Comcast itself. Comcast, what about all the guarantees and promises we hear from
you? They mean nothing. I want to say THANK YOU to all the people at CTIS. Chris, Merle, Kim, especially Del, and all the support staff in Vero Beach & Ft Pierce, FL for getting my
job completed after 11 days without service. Adrian the tech that did the work and completed the job by
himself in 6 1/2 hours was a very hard worker and did a great job. Thank you Adrian.
01-25-2014 08:34 PM
First tried to use the web site, got into an endless loop.. The the phone support.. Yet ran into the same thing you did.. .. So I told them to forget it... Horrible, the worst ever..Like they had no training at all... unreal...
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