06-24-2012 12:22 PM
This is not a complaint, but a request for Comcast to come through on their end of the deal. I signed up for Comcast Triple Play last July under the premise that we would be receiving a $250 Visa Gift Card. It is now almost a year since the beginning of our agreement. I have paid faithfully every month and have called to request status on the gift card occasionally along the way. I have been told to go on a website to check the status with no luck and calls to customer service usually go well then get transferred to a dead end department that is usually closed. Just today I called and spoke with a very nice guy who was very helpful and after a lengthy wait he checked my account and told me there was no reason why I should have not received the card. He then said it should be expedited to the billing department whom he was transferring me to only to have a recording that said the department was closed. Does anyone have a solution to this that will result in the gift card I was promised when I signed up for Comcast service? Thank you very much!
06-24-2012 12:26 PM
try sedning an email here.
To get help, you can drop a note to Comcast corporate customer service (firstname.lastname@example.org).
For the quickest response, please include:
Your full name;
Phone number & an alternate number if possible;
A link to your post.
06-24-2012 01:06 PM
You can give this a try and see if this works.
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