08-12-2012 08:21 AM
That's the way they set it up. Obviously they want you to purchase the PPV event.
Not long ago I called and got asked if I wanted to purchase an event. I discovered that if I did not press whatever it was for yes or no the Voice continued with the normal call process.
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08-12-2012 09:48 AM
"Obviously". Yes, Comcast obviously wants you to spend more money, but don't you think it is a bit inappropriate for Comcast/NBC/MSNBC to be asking customers to spend more money, and forcing them to provided an automated reply when they are calling in to report that their service has failed? I suggest that this is not one of the more intelligent customer-oriented marketing efforts that has ever been implemented.
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