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bcpaint3
Posts: 44
Registered: ‎08-11-2012

WHY DOES COMCAST REQUIRE ME TO ANSWER A PURCHSE QUESTIONS.

‎08-12-2012 01:50 AM

When I call into Comcast to report an outage, why do I have to first accept or decline a pay-per-view purchase?

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Queen-Evie
Posts: 12,366
Registered: ‎02-04-2004

Re: WHY DOES COMCAST REQUIRE ME TO ANSWER A PURCHSE QUESTIONS.

‎08-12-2012 08:21 AM

That's the way they set it up. Obviously they want you to purchase the PPV event.

 

Not long ago I called and got asked if I wanted to purchase an event. I discovered that if I did not press whatever it was for yes or no the Voice continued with the normal call process.

 


 


Comcast employees must be authorized to post in the forum. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

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bcpaint3
Posts: 44
Registered: ‎08-11-2012

Re: WHY DOES COMCAST REQUIRE ME TO ANSWER A PURCHSE QUESTIONS.

‎08-12-2012 09:48 AM

"Obviously".  Yes, Comcast obviously wants you to spend more money, but don't you think it is a bit inappropriate for Comcast/NBC/MSNBC to be asking customers to spend more money, and forcing them to provided an automated reply when they are calling in to report that their service has failed?  I suggest that this is not one of the more intelligent customer-oriented marketing efforts that has ever been implemented.

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