06-04-2012 07:38 PM
These guys are a joke; after years of service, I am FINALLY fed up with spending on average 30-50 minutes on hold, to only talk to reps who promise to do things and then never see them through. My set top boxes are regularly "disconnected" from the comcast network, resulting in painful 30-50 minute calls, where Comcast claims that they cannot find one of my 2 HD DVR STB's in their inventory. I have been over billed hundreds of dollars, my wife has been insulted by onsite technicians, and in one instance, a tech ripped out my prexisting cable installaiton, and just left it hanging out of the wall. These guys (and gals, to be fair) are GRADE A, top of the class degenerates. Regularly, we experience a loss of service on average of one full day monthly... heck, I could even say that it happens regularly! GREAT Fr3@king job guys!
To add insult to injury, we signed up for a triple play about 9 months ago, which included 1 x free HD DVR --- after 9 months of service, they sent us a letter, saying that they audited our account, and realized that they needed to charge us for the DVR; thus negating the triple play we signed up for. After spending a combined total of 3hrs on the phone, we were promised that they would honor the original package, however, somehow in the interm they remotely disabled one of our two boxes?!?!?!? How brain dead are the reps / techs / managers over there?! In maybe 25 calls, I have maybe only had 3-5 amicably resolved... I have spent more time performing my own trouble shooting, tech support, and customer service, than Comcast has ever provided me.
If comcast is making a bid to get as many people as possible to sign up for Dish or Fios, they are doing an AWESOME job!!!!! These guys suck so hard - I cannot wait to switch after my service level agreement
So, in conclusion, I am finally fed up enought that I will be switching to Fios; I hope that the Comcat / Xfinity customer service division peruses these boards on occasion, to see (first hand) how truly angry their PAYING customers are.
BTW, I wrote this email while on hold (again) 47min and counting!
06-04-2012 10:30 PM
Awesome job deleting my posts admins! Way to go!
Again, to re-cap: Service is still down, four calls to five different customer service reps, four AER#s were listed, all of which were bogus according to my latest Rep "Jacqueline / #57908" - since only one was in the system, with vague at best information. Total time wasted tonight on the phone accomplishing nothing: 4.5h.
Posts deleted: 2
Chances I will give comcast after this call: 0
Obviously someone is reading these posts and deleting them; instead of hiding customer dissatisfaction, maybe forward it to an admin.
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