01-03-2012 02:52 PM
Ok this is going to be long.
In Sep. of 2010 I had comcast internet installed. The technician who installed it at my house said he had to hook it up improperly and that had comcast known he did that they would not allow it. He also said no worries cause he would be back out in a few days to bury the line.
Well a week goes buy and I call the tecnician back (he had given me his cell #) He says he is on medical leave and to call comcast directly to have them bury the line. (This confuses me since he said he didn't want comcast to know how he hooked the line up.) So I call comcast and they say someone's coming. I wait a couple weeks nobody. I call again, and again, and again. They keep apologizing, saying someone will be out. No one ever has(it is now January 2012, I have called probably close to 50 times.
Still I can not get anyone out here. I caught my dogs messing around with the line and I know that whatever is inside them is dangerous. On top of that about a quarter of it is in my neighbors yard. I've seen him kicking it around while mowing back in Sep. and I know if this isn't gone when it gets warm again he's going to have concerns.
It also goes in and out whenever its really rainy, windy, or cold. Or maybe My neighbors just mad a line is in his yard and hes messing with it.
I have the choice of at&t and I will switch if I have to. I just "thought" comcast was the better deal.
So can I please get some help with this or like previous poster said. I'm going to cut the line and throw it in comcast parking lot and switch. I'm also not paying another CENT until it's fixed. I'm tired of huge corporations screwing regular Joes like me over. I really wish the Owner's of comcast would apologize to me personally but I know that will never happen.
01-03-2012 03:16 PM
Unfortunatly, this is a customer to customer forum, with very little monitoring by actual Comcast employees. They most likely won't see this.
Not burying lines is a favorite Comcast trick. I've had three drops laid at my house, and they did it every single time. Your case, however, puts mine to shame!
Some folks have reported good service by emailing Comcast corporate customer service (email@example.com).
You should include:
Your full name;
Phone number & an alternate number if possible;
A link to your post
Best of luck, and I hope you can get it resolved soon. Please let us know if it happens.
01-03-2012 04:13 PM
Comcast now uses Twitter,and Facebook. Like they say here: This is customer to customer help,very little contact with Comcast. Use Twitter or Facebook where a lot of people see your trouble. They will do something then.
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