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New Visitor
chrodon
Posts: 1
Registered: ‎08-03-2012

Why is no one held accountable?

I wish someone would explain why comcast reps are not held accountable for there actions.  When ever i call and ask for an I.D number they tell me there is none yet all other companys give theres.  It's no wonder there service is so bad, when they want to they just hang up then you must go through another 30 minute hold time just to hear them say "i am sorry for the incinvenience" . Let me explain what is inconvenient , it's having a service for over 2 years that has never worked properly,and after countless calls they finally send someone out and am told that the install was never done properly yet i recieve a bill for 35 dollars for them to correct there own problem.Cant wait for another company to hit my area.

Cable Expert
i-am-nerdburg
Posts: 5,204
Registered: ‎06-27-2009

Re: Why is no one held accountable?

To get help, you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter. You shouldn't be billed for service issues related to Comcast's errors.

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Connection and trouble shooting tips (How to check signal levels.) . Info you should post to get help.
The opinions expressed here are my own and are not sanctioned by my employer.