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Regular Visitor
Posts: 4
Registered: ‎08-25-2004

so monday my cable goes out, I call comcast and they say that nobody else in my area is reporting an outage so it will be wednsday before they can come out. They also say the can save my 50 buck a month if I add phone service. I ask if I will have all the same channels and read off my favoriots to them. they say they are all included but its 70 bucks for phone install. Fine, I take wed morning off and wait. tech shows up, great proffessionel guy. turn out sombody from comcast disconected wrong person from lock box.

So start flipping thru channels and all the ones I enjoy are gone. I call and they say its 17 bucks more a month to add what was promised. So in short comcast disconects me by mistake, promises same service for less and fails to deliver, cost me a days vaction time and charges me 70 bucks to top it off. 

Bronze Problem Solver
UHFhd
Posts: 1,486
Registered: ‎03-06-2011

Re: bogus

 Think there is a 30 day Guarantee if not satisfied cancel . Also make sure they don't charge you for the tech visit to fix there mistake .

Regular Visitor
Posts: 4
Registered: ‎08-25-2004

Re: bogus

still out a days vaction plus I will have to pay to get phone switched back.

 

Bronze Problem Solver
UHFhd
Posts: 1,486
Registered: ‎03-06-2011

Re: bogus

Call your local comcast franchise authority # should be on bill ,  see if you can get compensated for the channels  .