Customer Service

[naomi727]

I was wondering if anyone has ever tried to cacell their service after getting a bundle under a pormotion. I think mine might be 12 months and i'm only 7 months into it and have been having lots of trouble with cable cutting in and out, on demand not working half the time and what not. We've reset our box and talked to them several times but i'm just really sick of the trouble for the money i'm paying. So anyways, are there fees to cancelling your services if you were under a 12 month promotion for cable and internet?

[ComcastNick]

There are only a couple promotions I know about that have agreements where you would be subject to an early termination fee.

You can call in and ask if you are in an agreement, but most of our promotions do not have such restrictions.  The Double play with phone and Internet, and the Triple play with a prepaid Visa cards are the most common promotions that include an agreement.

[i-am-nerdburg]

Have you had a tech out?

[naomi727]

We had a tech come out once and he tightened some stuff up with the cable boxes outside out apt and we've even swaped our cable box out

[i-am-nerdburg]

You don't have to put up with substandard service. What you describe is a signal issue. This is something a competent tech should be able to fix for you. I'd suggest you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter. 

They will get a competent tech out to you and will follow up with you to make sure your problem is resolved.