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Contributor
buckydogg
Posts: 21
Registered: ‎04-14-2010

customer relations

If you people are serious about good customer relations, why do you make it impossible to talk to someone above the level of an installer or window clerk?

 

Why do lie about that so called "guarantee " of $20 etc, when you don't do it?

 

 

Recognized Contributor
Bill-1948
Posts: 803
Registered: ‎06-03-2006

Re: customer relations

[ Edited ]

First let me say: This is a customer to customer help forum,with almost no oversight from Comcast. We are customers like you, with no access to Comcast files or records.

Most of the experts here dose try to help. Some are Comcast can do no wrong people.

 

Comcast like most big company's have very little interest in the customers opinions,or input. If you will post more about your problem,one of the experts here can kick your problem up the Comcast food chain. There is people here that will try to help you.

____________________________________________________________________________ 

buckydogg

 

If you people are serious about good customer relations, why do you make it impossible to talk to someone above the level of an installer or window clerk?

 

Why do lie about that so called "guarantee " of $20 etc, when you don't do it?

_______________________________________________________________________________________

 

This is my uninformed answer. If you tell the installer or the window ckerk. The office people dont hear it and they are happy. No bad press, they think they are doing a good job. As for the 20 dollars. You have to sak for it. And some cases keep asking for it. 1-800-comcast and email. You can send an email to the We Can Help Comcast Team.

 

 

We_can_help@cable.comcast.com

 

.Please include all of the following in your email:

Service address

The full name on your account

Home phone number & an alternate number where you can be reached if possible

You Comcast Account number

A link to this Thread

A detailed description of the problem