01-12-2010 06:02 PM
01-16-2010 09:45 AM
01-16-2010 08:28 PM
If you decide to call Comcast, ask for the Retention Department and see what they say. I would not threaten to leave unless you are prepared to do that tho. I don't know what extras you have associated with your TV service,or what tier you are on for Internet, but I can tell you that my bill is much higher than yours (I don't have phone service either) my bill is high because we have mutiple HD boxes/service... those extras that my husband wants do add up. I have been with Comcast for many,many years, have only had to have a Tech out maybe twice in those years, so I am happy with the service and would not consider switching. .. First I would look into what I can cut back on. Just my opinion.
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01-22-2010 02:30 PM
02-15-2010 03:14 PM
I have been a customer for 15 years and feel the same as you. I'd just like to be given a break on the prices for a few months like new customers get.
I called customer support and they offered $10 a month off my $200 bill. I told them I would need to look at other options and they didn't seem to care. I have scheduled a disconnect a few weeks out while I search for other TV and Internet options.
So much for loyalty.
02-19-2010 03:34 PM
It is all about the "churn percentage" in the business. Account exec's get paid commission. The more people switch from one provider to another, the more the churn... AE's love it and the $$$$
One of the bad side effects, as far as the consumer is concerned, is that carriers are making contracts longer and more expensive to get out of.
02-20-2010 08:57 AM
02-20-2010 02:56 PM
08-03-2013 11:05 AM
I'm wondering if it's regional differences in service. I've been with Comcast for 8 years and it's been nothing but headaches with them. I live in the DC area and in that time I've gone through 4 modems, and five DVR boxes. My bill is a constant game of 'guess how much I'll be this month?'. It's never the same, usually nothing big - just a few bucks more month-to-month, despite making no change to my services. I'll also occassionally get the nasty surprise - a jump of $70 or $100 bucks because the magical package has expired. I've also had packages that were supposed to be a year expire after 6 months. Nothing but headaches and drama with them. The billing surprises have me on the phone with them probably every 6 months (I just pay the small differences) or so. I usually have to be very firm, bordering on confrontational, which I don't enjoy and could be avoided if they'd just run a slightly more customer friendly shop. I'm seriously considering switching (this was not an option until about 2 years ago) or even getting ridding of cable entirely. Comcast and their competitors need to understand that with iPads and Hulu and Netflix, there are options.
02-26-2014 05:02 PM
I'm having my issues with comcast right now so I took my concerns to the better business bureau to mitigate my concerns, well the ball got rolling and waiting for somebody at the excutive to call me back with the bottom line. The person I'm spaking to gave me the number to the retention department directly, and is working on getting my bill straightend out.I'm really happy that i'm blessed with a lady that knows her stuff and takes pride in what she is doing granted enough that comcast does have their issues with customer service. All in all i'm grateful for having the lady today to resolve my billing concerns.My bottom line is if you can't honor my agreement I have then I will turn in your equiptment and call it a day.
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