Customer Service

[neozen666]

 comcast i refuse to pay for a service that is in such bad shape. at this point i do not even consider this a service. its a hastle. i have techs telling me on the phone that i am the only person in the area having a issue which is a lie. 2 of my friends that use comcast that have issues also.

Stop offering new services when you cant make your old services work.

offer the people who have put up with your poor perfomance rates that reflect the type of service they have recieved.

[rog286713]

please post what the technician that you called to troubleshoot this issue said after they came to your home.   Issues like this do not fix themselves you are having a signal issue.

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[gregski]

not sure about your level of troubleshooting but when the service is up open a Command prompt ie the black DOS window by doing Start / Run / CMD

then type the following command

PING www.yahoo.com -t

this will PING ie contact ie and echo back a reply, the -t option means for even, sit there and watch the screen and you should see something like this

Reply from 72.30.38.140: bytes=32 time=17ms TTL=53
Reply from 72.30.38.140: bytes=32 time=46ms TTL=53
Reply from 72.30.38.140: bytes=32 time=18ms TTL=53
Reply from 72.30.38.140: bytes=32 time=17ms TTL=53
Reply from 72.30.38.140: bytes=32 time=16ms TTL=53
Reply from 72.30.38.140: bytes=32 time=80ms TTL=53
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

see how my signal got dropped all of a sudden, I am in the same boat as you bud, except I know how to catch them with their pants down, hope that helps, it's fun to do it when you have them on the phone, and they are telling you your service is up and fine, LOL

[rog286713]

here is the issue if you live where comcast has to be good because of competition they are and they are very good. I pinged the yahoo server got 39ms response max.