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Contributor
narvaezm
Posts: 10
Registered: ‎01-09-2011

need help with bill

i log into my account and notice it says ppv usage of $38.71 when i never ordered a movie  or whatever it is how can i find out what movie or thing is that they purchased on my bill would i have to call ?

Silver Problem Solver
commanguy
Posts: 5,378
Registered: ‎01-11-2010

Re: need help with bill

For billing issues calling in is the best first step.

If that doesn't resolve the issue send a email to this address

we_can_help@comcast.com

 

If you have to email then include your account number, service address, name on the account, a good contact number and a link to this thread. They will get someone involved that can investigate and get back to you.

Remember to not post any of the above information in the forums, they are public