Customer Service

[neozen666]

you guessed it, comcast does not think they have a problem with their dns servers. they will blame modems,routers,wiring and splitters. give you a 20 dollar credit on your account which still keeps the bill well over 100 dollars in hopes it will shut you up for a month. 

charging  a premium price for 3rd world service does not keep customers, just a heads up.

[neozen666]

 2:59 pm est that the service dropped again and reconnected at 3:02.

this is around 5/6 times since i have been on.

[neozen666]

dropped again at 3:04 back up at 3:06 pm est. 6/27/2012

[neozen666]

down yet again 3:14 pm - 3:16 pm est 6//27/2012

[neozen666]

3:19 pm - 3:20 pm down yet again.

[UHFhd]

Try posting your modem specs .  http://192.168.100.1  

[rog286713]

Have you called to have a tech out to fix the problem?

[EG]

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UHFhd wrote:

Try posting your modem specs .  http://192.168.100.1  

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Please do as this poster has suggested but post them and ask for help in the Connectivity Forum where it will be on topic, thank you.

http://forums.comcast.com/t5/Connectivity-and-Modem-Help/bd-p/5

[neozen666]

this has been an on going problem for 2 years, many calls to tech support, tech came to my house i have had lines tested and changed all the wiring,splitters ect @ the advice of  tech and nothing fixes it, 

it would not bother me as bad as it does if the service was not so expensive and has not worked right since i switched over.i had basic cable from 1985 - 2010. and when i changed my internet from windstream to comcast and updated my basic cable to digital is when cable really started sucking and my internet had 0 stability... and at the cost of what alot of people pay for a car payment..

i watch 1 channel so the fact that on demand has not worked in 2 years does not bother me as bad as disconnecting every 2-3 minutes. which its now 6:35 pm est and havent dc'd since my last post about it.

i just have a issues when i pay for something that is really expensive and it does not work correctly and i get bs from the company all the way around. its bad business. i couldnt imagine treating a customer like i have been treated. and im not sure if you can tell or not but im a bit frustrated with their lack of caring about the situation.

[neozen666]

and for the record when it was started it was telescripts before it was comcast.

[Bill-1948]

Check this link. www.comcast.com/Corporate/Customers/CustomerGuaran​tee.html Also post to Facebook and twitter. Try also

We_can_help@cable.comcast.com

.Please include all of the following in your email:

Service address

The full name on your account

Home phone number & an alternate number where you can be reached if possible

Your Comcast Account number

A link to this Thread

Try 1-800-comcast

Good Luck.

[neozen666]

11:25 am -11:30 am 6/29/2012

and before i could type this up service was down again

11:30 am -11:32 am

[neozen666]

11:35-11:37 you guessed it dc'd again.

[Bill-1948]

One of the experts here should notify Comcast about your problem. You are havening to use a competitors service,not Comcast to post. You might take a look at Windstream service.

The Comcast Customer Guarantee

http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html

[CCCarole]

I have notified the Administrator.