06-27-2012 01:46 PM
you guessed it, comcast does not think they have a problem with their dns servers. they will blame modems,routers,wiring and splitters. give you a 20 dollar credit on your account which still keeps the bill well over 100 dollars in hopes it will shut you up for a month.
charging a premium price for 3rd world service does not keep customers, just a heads up.
06-27-2012 04:04 PM - edited 06-27-2012 04:04 PM
Try posting your modem specs . http://192.168.100.1
Please do as this poster has suggested but post them and ask for help in the Connectivity Forum where it will be on topic, thank you.
06-27-2012 06:39 PM
this has been an on going problem for 2 years, many calls to tech support, tech came to my house i have had lines tested and changed all the wiring,splitters ect @ the advice of tech and nothing fixes it,
it would not bother me as bad as it does if the service was not so expensive and has not worked right since i switched over.i had basic cable from 1985 - 2010. and when i changed my internet from windstream to comcast and updated my basic cable to digital is when cable really started sucking and my internet had 0 stability... and at the cost of what alot of people pay for a car payment..
i watch 1 channel so the fact that on demand has not worked in 2 years does not bother me as bad as disconnecting every 2-3 minutes. which its now 6:35 pm est and havent dc'd since my last post about it.
i just have a issues when i pay for something that is really expensive and it does not work correctly and i get bs from the company all the way around. its bad business. i couldnt imagine treating a customer like i have been treated. and im not sure if you can tell or not but im a bit frustrated with their lack of caring about the situation.
06-28-2012 02:52 PM
Check this link. www.comcast.com/Corporate/Customers/CustomerGuaran
.Please include all of the following in your email:
The full name on your account
Home phone number & an alternate number where you can be reached if possible
Your Comcast Account number
A link to this Thread
06-29-2012 12:14 PM
One of the experts here should notify Comcast about your problem. You are havening to use a competitors service,not Comcast to post. You might take a look at Windstream service.
The Comcast Customer Guarantee
06-29-2012 03:11 PM
I have notified the Administrator.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
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