You may not have to cancel the account.
First, if his name is not on the account as someone to talk to when dealing with Comcast get him added. You may be able to do this over the phone.
Wait a few days. The next part will probably have to be done in person at the local office is there is one in your area. This is for security reasons.
Go to the office together. When you finally make your way to the counter, tell them what you want to do. If you are lucky they will do it. However, they may run a credit check on the roomie and a deposit might be required.
If they won't do it and he has to open a new account he will be able to get a new customer promo. The downside of this is he will lose his Comcast email address (if he has one) when your account is cancelled. If this is the case he can call Comcast and have it released back to him. They may want to talk to you also since the address was created under your account.
If he uses Xfinity Connect for mail access, tell him to download an email client, configure it to work with the Comcast servers and download mail into the client. If the address is lost for even a few minutes all mail willl be deleted from the server and cannot be recovered. He will also have to export his address book and download mail from folders (move from folder to inbox to download).
Comcast employees must be authorized to post in the forum. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
