I've had similar experiences, and when I questoioned where they were, was told "offshore"meaning not in the United States.
I had a bad experience trying to port my number from a cell phone, one of the Track Phone companies.
These offshore people told me I was not with Track Phone, but was with A t and T.
I defincately was with TRack Phone, becuse previously, maybe a month before I made the mistake of changing from Comcast to Track Phone.
These offshore people went over my head, and contacted A t and T, and A t and T told them more info was needed...............as they did not have my account.
The offshore people screwed the order up so bad to change back to Comcast, I finally cancelled the porting from Track Phone to Comcast.............
I wonder if the executives in Comcast realize this goes on.
A guy called from Massachusetts a day or two ago, wanting me to take three services........I have two now, and the digital phone would be three..........he said to excuse the call, he made a mistake in calling me.
I told him of the experience, and he said there were no offshore people working for Comcast........he evidently is not knowledgable, as Comcast does hire these people to save money.
Another thing, when I ported to Track phone, I had a special for one year, for 39.99 a month for the fastest internet speed, and also the digital telephone service...........Track phone told me not to contact Comcast, they would handle it.
In a few weeks I got a bill from Comcast for around eight dollars.........for just the internet.
When I called them they said I lost the special of 39.99 in porting my number to Track Phone.
An honest company would have chaged my phone number, and let my service, the digital phone continue.
No , they did not do that...................I have been unable so far, to get the special back, even though I have an order in next week to go back to Comcast digital phone.............the track phone is unsatisfactory.
unsatisfied2
