07-06-2010 01:06 AM
This is another attempt to ask where I can send my complaint letter. Prior to visiting this forum, I have tried a chat session. The chat rep said I should send it to firstname.lastname@example.org. Thank God I googled that first before I emailed my complaint letter to that address! I have searched this forum with the word complaint and some other posters have requested for similar information but somehow the moderators here are evasive of posting that information in the forum. I am fine with that information being sent to my personal email if that information cannot be posted in the forum.
07-06-2010 12:02 PM
At one time, it was forbidden under penalty to reveal the address of Comcast's corporate office, easily discovered via a google search or even on their web pages. I assume it still is.
07-07-2010 05:39 PM
Is there an issue I can help get resolved? If so send me and email with the details at my address below.
If you would simply like to submit a complaint email me that as well Bottom line is I want to help get your issues resolved. That may involve getting it to the right people or flipping a switch. But I can't help without the details.
07-07-2010 09:27 PM
Well, it is already resolved - it is just not in my favor. I do have a case though and I don't appreciate how some Comcast reps treated me. I want to report the incident so that upper management "sees" the situation and acknowlege the frustration I have faced. Without such feedback, no wonder some reps are careless/reckless with their interaction with customers, knowing there are no consequences to their actions. Do you promise to forward the letter to the appropriate person/department and cc me? Of course if you can help me get the channel I was initially told I can get, all the better.
08-06-2010 12:25 AM
I notice that your last post was in July. Did you ever get an address or a "real" person to give you a real answer? I am looking to post a complaint SOMEWHERE...........we did write the FCC a while back and got a phone call from and engineer in their corporate office......so he said. I am so unbeleiveably unhappy with the service right now. 14 months with the same problem, at least a dozen visits from techs and today still the issue is not resolved. Does any one know how to contact someone higher up than the idiots who answer the phone at the only phone number known to man when trying to call COMCAST...........I will stop ranting to you, just hoping you have found an answer.
08-06-2010 01:41 PM
I have notified an Administrator of your post. I am sure he will read your post and assist you with resolving your problems. Watch for a reply from him here.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
08-06-2010 05:46 PM
I'm happy to lend and ear and do what it takes to make this right. Can you share the details? Feel free to email me (address located in my tag) at your convenience. Please be sure to include a link to this post.
08-07-2010 12:56 PM
Good luck! It sounds as if you want people high enough in the pecking order to know about problems and for them to actually have the clout to fix them so that others don’t suffer a similar fate. Apparently, there is no one at Comcast that has that job.
For nearly three months, I have asked to speak with that person. There are two open “cases” thanks to telephone reps who have been sympathetic. Each has promised to escalate, each has promised that I would be contacted within 24 to 48 hours by someone with just that authority. Fat Chance!!!!!
I recently went through the acquisition and installation of 9 TV devices, an internet phone line and an upgrade to my internet service. I have suffered through numerous issues that really should not have been issues at all. They stem from bad processes, teams not knowing what other teams have promised, bad training for sales reps and tech reps whose knowledge isn’t deep enough.
They are noteworthy in that each and every person in the chain of command behaves as if they were king and, for that moment, they are and they do what they please. You know you are on to something when sales people tell you things that are dead wrong and when you see a tech rep agonizing over an issue for which he cannot get any help.
I wanted to tell people about the issues so that they could be fixed – simple things!!! Now, I am prepared to simply blast it all over the net. Speaking on the forums is no good since we are already captive. Let ‘em see it on other web sites and let it cost them business. Then they will notice but that will be small comfort to folks who don’t appear to care anyway.
I am sure I will hear from a forum administrator who also has no way to get this information to a person of sufficient clout -- too bad!
By the way, my service works well – my complaints deal with the absolute agony of getting to that point and an installation that spanned weeks. As for trying to be constructive and helpful, no good deed goes unpunished.
08-18-2010 07:51 PM
I did get a quick response when I emailed to email@example.com. After more than a month, I finally got in touch with an Executive Customer Relations. He did not discussed or revealed anything about the internal investigation. Guess that's just standard company policy but behind so much secrecy I wondered if any action will be taken. Anyhow, I would give kudos to the people behind firstname.lastname@example.org because they took my complaint and forwarded it some where when every other avenue seemed like a roadblock.
09-04-2012 08:06 PM
Been having issues for 8 months, over the last month I have been pushing to get it fixed hard, contacted them, got a customer rep. Had 8 techs come out 5 dvr boxes and all the time trapped in my home waiting for them to get it together. each tech was great, but all of them talked about how they used to be able to look at the Tap, now they can't. So on the last visit after I talked and talk to them I got a maintenance guy to come out 6 plus hours later it is fixed, and 2 guys that checked some wires and replaced them, which I have the wire management plan. Then they put the last box in cause the one I received last was clicking and the hard drive was going to go out. Now I am all set, promised and promised by Steve that he would make it right once this was all over. I have been trying to get ahold of him for a week now no response back from him. All he had to do at this point was respond back and keep his word. I want answers and compensation. Next step is BBB, or the commission, might be a lawyer like a post I have read.
06-01-2013 01:13 PM
Did anyone ever get an address to send in a complaint letter to. I have been a customer of comcast for 1.5 months, and I have never had such poor customer service in my life. Every step of the way has been like pulling teeth, including dealing with there "loyalty" department.
06-02-2013 08:58 AM
12-23-2013 07:22 PM
Is anyone else unhappy that instead of cutting our rates, comcast is giving people free internet access. Are they trying to mimic Obama by redistributing our wealth? I say, stop the free internet and cut the price to your paying customers.
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