12-31-2007 09:10 PM - edited 02-19-2010 08:10 PM
Since the release of OS X 10.5 “Leopard”, we’ve seen a few questions regarding the set-up of Mail to manage your Comcast email account. There have been some minor cosmetic changes to some of the windows, but the information you need is the same as in previous versions of X. In the following post, we'll point out the differences between Leopard and previous versions of OS X (all screenshots are from OS X 10.5.5, the differences are minor compared to previous versions of X - the information is easily applied to any version of Mac Mail). To begin, go to the Menu Bar and click Mail>>Preferences:
To set up a new account, click the Accounts tab, then click the plus sign (+) at the bottom left of the window.
(Leopard window showing automatic account set-up not found in earlier versions of X)
In the resulting window, enter your full name (or the name you’d like to appear in the From: field in your recipients’ mail client), your full Comcast email address, and your account password. Mail now includes server information for many of the common ISPs and web-based email services. Clicking “Automatically set up account” should enter the proper information in all of the fields we’re going to look at next (this is a Leopard-only feature - users of olders versions of X should proceed below). To verify your account is successfully set up, send yourself an email and see if it arrives.
To verify or edit your server settings, click Accounts at the top of the original Preferences window, then highlight your Comcast POP account in the left sidebar.
Next, click the Account Information tab. “Description” is just a word or two to identify the account. “Email Address” is your full Comcast email address. “Full Name” is the name you’d like to appear in the From: field in your recipients’ mail client. “Incoming Mail Server” is mail.comcast.net. “User Name” is your account user name, or the part of your email address before the “@”. “Password” is your email account password, which must contain between 8-16 alpha-numeric characters, and is case-sensitive. Next, click the “Advanced” tab in the Accounts window:
The default set up uses Port 110 with no SSL and no Authentication. Optional setting (necessary should you connect from a non-Comcast connection, as in a public hot-spot) of Port 995 requires the use of SSL and Password Authentication. Next, to check your outgoing mail settings, click the Account Information tab. Then open the SMTP menu and click Edit Server List, then Account Information...
“Description” is a word or two to identify the account. “Server Name” is smtp.comcast.net. Now click the Advanced tab:
(Leopard window shows additional port options not found in earlier versions of X. I recommend using to Custom option and choosing either port 587 or 465 to ensure that Mail does not set this option to 25)
If you have multiple accounts in Mail, make sure your Comcast account is highlighted. Comcast no longer advises the use of Port 25, and recommends the use of Port 587. Use of SSL is optional (though recommended). Set “Authentication” to Password, and enter your account user name and password in the appropriate fields. Optional setting is Port 465 with SSL and Password Authentication. When you’re finished, click OK. To verify settings, send an email to yourself (making sure you use smtp.comcast.net to send if you have multiple accounts configured in Mail).
12-31-2007 09:24 PM - edited 11-26-2008 01:36 AM
01-01-2008 10:32 AM - edited 01-01-2008 10:33 AM
One thing on which I'd like to elaborate is Authentication. You'll always see me advise that the "MD5 Challenge-Response" authentication method is an option. Here's why: About a year and a half ago, a software update was performed on some, not all, of the Comcast mail servers. For some reason beyond my limited knowledge on the subject, the updated servers were having a problem with the way Mac Mail used the password to authenticate to the server (does that make sense?). This resulted in the password constantly being rejected. I found that using MD5 Challenge-Response always worked around whatever issue existed, and I've been using on both the outgoing and incoming sides ever since. YMMV of course
01-03-2008 11:48 PM
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09-30-2008 11:20 PM - last edited on 11-26-2008 01:38 AM by Joel
EDIT: Information added to top post.
It appears the recent OS X 10.5.5 update made a minor interface change in Mail's SMTP preference window. There are now two different port options, a default option which allows Mail to make the choice for you, and a custom option. Personally, I don't always trust software (or ISPs for that matter ) to make decisions for me, and also with Comcast moving users away from port 25, I would recommend choosing the Custom setting and then entering either 587 or 465. SSL is required with port 465 and supposed to be optional with 587; again I recommend using SSL in either case. Be sure to choose Password Authentication and enter your user name and password in the correct spaces.
10-09-2008 09:37 AM
10-09-2008 02:22 PM
10-23-2008 06:54 AM
I just want to thank Joel and the others on this Help page. I have been suffering with the mail issue (not leaving desktop/not coming in) for several weeks now. The Comcast tech persons on two occasions have given me false (incorrect) information. So much for their help--I've learned that the only way to solve problems is with this feature of their Help! That is, when I can get on the Internet at all. Now that's another Help strand! Anyway, put 995 as your Port and everything works.
Maybe that's why we're Mac people? We can solve our own problems together! :-)
11-24-2008 12:30 PM
Look up, beth, I think Joel covered that back in Sept...
11-24-2008 01:10 PM
Sorry, Baric, but I looked at the set of pictures at the top of this thread that are intended as documentation rather than down through the various posts. I was playing beginning, frustrated user.
I agree that computer users should be able to figure out the differences between the Tiger and Leopard versions of Mail. But guess what? Many of them can't. And they are justifiably wary of changing things in Advanced settings willy-nilly.
No, not everyone has switched to Leopard. My user group has many people still using pre-Leopard operating systems. But people with new machines will be using Leopard. And Comcast should have those instructions the default with a link to the older ones.
11-24-2008 04:42 PM
11-26-2008 01:43 AM
12-04-2008 07:24 AM
Moved problem to its own thread.
01-28-2009 03:39 PM
Split out to its own thread. Weil's setup isn't working. Why not?
02-15-2009 06:51 PM
Pulled topic out into a separate thread. macnewbie's mail app is not opening correctly.
07-05-2009 12:23 AM
07-05-2009 09:53 AM
In older versions of Mac Mail, the Preferences window had a removable icon bar. Does your window have a small light gray oval in the upper right hand corner? If so, click it, your icon bar should come back. This dubious feature was removed from current versions of Mac Mail, so my Preferences window doesn't have that little button in the upper right hand corner.
Hope this helps.
04-27-2010 11:46 AM
I am locking this thread and creating it as a stickie.
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