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New Visitor
tobybatch
Posts: 4
Registered: ‎09-05-2012

5.2.3 DATA size exceeds maximum permitted error

taking forever to send messages..plus I am getting a 5.2.3 DATA size exceeds maximum permitted

 

message...It appears it evently gets sent but still wondering what is up?

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: 5.2.3 DATA size exceeds maximum permitted error

[ Edited ]

tobybatch wrote:

taking forever to send messages..plus I am getting a 5.2.3 DATA size exceeds maximum permitted

 

message...It appears it evently gets sent but still wondering what is up?


What are you using for email?  XfinityConnect (which version) an email clinet, which one?

 

Have you cleared your browser cache?  Which browser/version are you using?

 

Here is the only information I could find abpout that paerticular error.

 

SMTP  Status  523:  This  error  will  be  received  when  the
total  size  of  the message  you  have  sent  (ie: message  +  all
of  its  attachments)  exceeds  the  size  limits  on  the
Recipient’s  server.  Many  companies  implement  the  good
practice  of  configuring  their  servers  with  limits  on  the  size
of emails they can receiveto prevent their systems running
out  of  space  as  a  result  of  a  spam  attack  where  the  spam
emails contain large attachments, or as a result of valid but
not  very  technically  savvy  senders  sending  enormous
scans  (through  not  knowing  that  scanning  at  1200dpi
rather  than  the  usually  perfectly  usable  and  acceptable
300dpi, will create humongous attachments).
Check  the  size  of  the  email  you  sent,  and,  specifically,  the
size of the attachments you included, and consider splitting
your email into smaller emails. If that does not work, check
with  the  Recipient  the  maximum  size  of  email  they  can
receive,  and  if  that  is  still  prohibitive  then  consider  FTP
arrangements between you and the recipient.
SMTP  Error  523  is  often  a  secondary  SMTP  error  code
rather  than  a  primary  error  code,  as  in  the  following
examples  :  “SMTP  Error  450  5.2.3  Message  Si ze  greater
than  all owed  by  Remote  Host”  or  “SMTP  Error  552  5.2.3
Data  si ze  exceeds  maxi mum  permi tted”  or  “SMTP  Error
552  5.2.3  Message  exceeds  maxi mum  f i xed  si ze”,  and  so
on ....
530  –  Authentication is
required
or
Your server has been
blacklisted by the
recipient’s server
or
The recipient’s
mailbox does not
exist
(also called SMTP Error 5.3.0)
SMTP  Error  530:    Originally  this  error  has  alwa



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
tobybatch
Posts: 4
Registered: ‎09-05-2012

Re: 5.2.3 DATA size exceeds maximum permitted error

I am using Microsoft outlook for email 

 

 

New Visitor
tobybatch
Posts: 4
Registered: ‎09-05-2012

Re: 5.2.3 DATA size exceeds maximum permitted error

and it is happening on all emails so it cant be a blocked issue. 

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: 5.2.3 DATA size exceeds maximum permitted error

So it isn't then, a case of a large email being sent?  The eror is coming up no matter what size email you send? Is there anything at all unusual about the emails you are sending? 

Which version of Outlook do you use? Which Port is set up for SMTP too?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
tobybatch
Posts: 4
Registered: ‎09-05-2012

Re: 5.2.3 DATA size exceeds maximum permitted error

no...it happens on a simple email of 2 sentance text 

 

Outlook is version 14.2.3

 

I've had this comast service for 3 months and it just started doing this...I have no idea how to trouble shoot the port

 

If somone wants to call me and walk me through this they can 

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: 5.2.3 DATA size exceeds maximum permitted error

[ Edited ]

Do you have Office 2011?  Open Outlook. click on File. Help, the window will show which version you have.

You don't know how to get to your Port settings?  in Outlook, click on File, then Account Settings box, then Account settings again.  Now click on Change in the window that comes up.  Now click on More Settings, and then on the Advanced tab.  The window that opens will show you your POP# (Incoming Port and your SMTP (outgoing Port)

 

Post back again.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: 5.2.3 DATA size exceeds maximum permitted error

[ Edited ]

Tell you what, I will notify the Administrator of your issues and request that someone from XfinityConnect review this thread and reply to you.

 

If they want any information from you, they will let you know here, in this thread.  No one will call you to help.

 

You can also look for help with the Outlook issue here: http://answers.microsoft.com/en-us/office



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Posts: 2
Registered: ‎09-25-2009

Re: 5.2.3 DATA size exceeds maximum permitted error

I am dealing with the exact same problem -what to do?

New Visitor
Posts: 2
Registered: ‎09-25-2009

Re: 5.2.3 DATA size exceeds maximum permitted error

I get an error if I hit send and receive 

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: 5.2.3 DATA size exceeds maximum permitted error


edmcg wrote:

I get an error if I hit send and receive 


Post the complete error message please.

 

What are you using for email?  Outlook.  Which version?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.