E-Mail and Xfinity Connect Help

[h4315]

I get this message when trying to access email, even though I've already logged in.  It prompts me to log in again, which I do.  Then I click on 'Email", and I get this same message again.

I've seen this same problem posted on this forum other times, but I've not seen an answer posted.

Problem has happened with Internet Explorer, and with Firefox.  I've cleared cache, closed and opened browser.  Problem has happened on two separate computers, each running Windows XP SP3.  My Comcast High-Speed Internet was installed about two weeks ago.

Why am I getting this message?

[CC_MikeH]

That's something we'll need to fix in the back end system.  I'll send you a private message for more information.

[kimmysauce626]

I'm having this exact same issue.

[CCCarole]

---

kimmysauce626 wrote:

I'm having this exact same issue.

---

This will need to fixed by Comcast.  I have notified the Administrator.  watch for a reply- OR you can send a Private Message to ComcastLarry.  To send a PM, click on the small white envelope at the top of the page.

When you receive a PM- the envelope turns from white to yellow.

CC

[ComcastLarry]

kimmysauce626-

Are you still having this issue. If so please notify me when you get a chance.

Thanks,

-ComcastLarry-

[kimmysauce626]

No. It appears to be working now. Thank you.

[KenshinNGB]

Do you have to have comcast instrnet to access your email? I don't have comcast and I'm getting this same message. I have a lot of important email that I need to see.

[CCCarole]

---

KenshinNGB wrote:

Do you have to have comcast instrnet to access your email? I don't have comcast and I'm getting this same message. I have a lot of important email that I need to see.

---

What do you use for email if not Comcast's Smartzone or XfinityConnect?  Please provide more details.

[KenshinNGB]

I have 5 email accounts but the comcast one was the most important. If you need to contact me though email you can use this one: kenshinngb@gmail.com

[tylerpotter]

i still cant acces my email it still ask to sign in over and over and i do but cant get to the email page

[Bradleydonahue]

I am getting the exact same thing on two different computers

[Bradleydonahue]

help

[Bartleby]

Your account needs fixing.  Contact CCMikeH...look for his post early in this thread.  Click his name, then look at the option you'll see on the right to send him a PM, he'll need info on the account name from you.

[CC_MikeH]

Actually, first I would advise users to call 800-COMCAST to straighten it out there.  Most likely they can fix the discrepancy in your account that is causing this error message.  

If that doesn't work you can send me a private message and I'll dig deeper into the issue.

[sglam]

Same for past few days,  can not access from web site.  Family member traveling and can not get emails.  Neither a PC or  Mac works

[sglam]

I am signed so why does it say visitor

[Bartleby]

"Visitor" here is just an indication of the fact that you are relatively new around the forums (based on number of posts).  It would change the longer you stay and post.

As Mike indicated, call Comcast and tell them if that's the message you are getting.

[mrvernon1]

I've never encountered this problem before. I have an email address and password but when I attempt to open my email I get: "Access requires Comcast High-Speed Internet"

[CCCarole]

---

mrvernon1 wrote:

I've never encountered this problem before. I have an email address and password but when I attempt to open my email I get: "Access requires Comcast High-Speed Internet"

---

Call 1- 800 comcast and tell them the error message you are receiving.  It will need to be fixed on Comcast's end.

CC

[TaxTimePlus]

I am getting this same message, was a solution ever found?

[BethKatz]

Call Comcast and tell them what is happening. It may be a billing problem. This is a customer-to-customer help forum, and we can't see your account information.

[simondu]

Hi,

I need help with that too. Whenever I try to log into my email it won't let me access my emails. There is a message that says "Access requires Comcast High-Speed Internet." Which I think I do have. Can you please help me out? I can't access my email so I won't be able to get anything you guys send me by email.

Thanks

[JR071702]

---

simondu wrote:

Hi,

I need help with that too. Whenever I try to log into my email it won't let me access my emails. There is a message that says "Access requires Comcast High-Speed Internet." Which I think I do have. Can you please help me out? I can't access my email so I won't be able to get anything you guys send me by email.

Thanks

---

You will have to call 1-800-COMCAST. This is primarily a customer-to-customer help forum and we have no access to your account.    The error message that you are receiving indicates something that needs to be fixed on your account.

JR

[bfk]

I just getting this same message.  I log in and it tells me I need Comcast high speed internet to get in.  I cannot see my e-mail. Help!

[BethKatz]

bfk, call Comcast. Something isn't right with how your account is set up. 

This is primarily a customer-to-customer help forum. We have no access to your account.

[fsujl]

i am haveing the same problem im on a secondary account i have had for almost 10 years. why now

[BethKatz]

fsuji, I have no idea, but this is primarily a customer-to-customer help forum. This problem is not something we can solve.

[debb071]

I'm getting this message now.  When I called Comcast they said there was an outage in my area-which didn't make sense since this is my phone.  Also Comcast said that I have the Secondary Account and only Primay Account can use the Mobile App.  Really?  What is the point of having multiple accounts?  Why would this just happen all of a sudden?

[Mlindsey1223]

I am having the same problem as this and have called Comcast support with no luck; what do I need to do? I can receive my Comcast email on my IPad but cannot login to my email via Comcast.net.

[debb071]

I called again the next day. Open the Comcast app. Go to the home screen. Click on the gear shift on the bottom right. In the next screen you probably have log out never. Log out completely and sign in again.

[Robo123]

Same thing is happening here AND I can't get through on the phones. IF ANYONE FROM COMCAST IS READING THIS, PLEASE CONTACT ME ASAP!!!

[teddy_11]

Access requires Comcast High-Speed Internet

Need it? Subscribe now »
Have it? Use your Comcast ID & password to Sign in now »
Forgot your Comcast.net sign-in info? Get it now »
Learn more about mySIGN-IN by Comcast

YOUR SYSTEM IS BROKEN

IF YOU CALL IN, YOU GET SUCKERED BY SALES CALLS, ENOUGH COMCAST.

FIX THE PROBLEM OR I GO DISH NETWORK.

HAVE BEEN HERE TEN YEARS BUT HAVE HAD IT.

[CCCarole]

Usually this error message indicates that there is a problem with your Acoount on the Comcast side. Call 1-800 Comcast and tll them the error message you are receiving.

[ko521]

Not able to access my account through the website.

"Access requires Comcast High-Speed Internet
Need it? Subscribe now
Have it? Use your Comcast ID & password to Sign in now..."

Please advise...

[CCCarole]

Ca ll 1-800 Comcast and tell them the error message. They can fix your account.

[dylanej8]

im having this problem and i am really irratated because i have 150 emails i need to check and my college might be emailing me jobs and so forth and i not know

[CCCarole]

Did you call 1-800comcast and tell them the error you are getting?  It is a problem with your Account that they can fix.

[moltotollo]

I have the same issue too.  

[CCCarole]

---

moltotollo wrote:

I have the same issue too.  

---

And did you call 1-800 Comcast?

[fishingwithjohn]

I had the same problem. I called  and talked with Nate here in Minnesota Tec support for Comcast. Told him and in no less than a minute While still trying to explain the problem, he had it fixed. Seems the email address went inactive for some  strange whatever. But all is well now. Call 1+800-Comast (266-2278). Great Job! Thanks Nate...

[zilfer]

Having same problem as in this topic. Tried to PM you but said your account didn't accept PM's?

[CCCarole]

Users can set their Forum settings to block receiving Private Messages.

If you are gettingthe same error message, call 1-800 Comcast and tell them the error message you are getting.  It is a coding issue that the rep can fix.

CC