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Contributor
Posts: 14
Registered: ‎09-22-2003
Accepted Solution

Accidently changed user name and deleted email account.

[ Edited ]

Accidently changed my user name and deleted the email account.  Can anything be done to change this?

Thanks

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.


Tag1260 wrote:

Accidently changed my user name and deleted the email account.  Can anything be done to change this?

Thanks



Call 1-800 comcast right away and tell them what you did.  Normally when a Username is deleted, it goes into an inactive 'pool' for 90 days.  But if you call right away,you should be able get it back. 

CC



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Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

[ Edited ]

I was told it is irreversable and there is nothing they can do by the phone tech.

Thanks

 

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.


Tag1260 wrote:

I was told it is irreversable and there is nothing they can do by the phone tech.

Thanks

 



Since I don't know when you deleted the username, that could be right... But if you just did it, I really would call back and speak with a different Rep.  Post back with the results of your second call.

CC



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Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

Thanksa for your reply. Did this about two hours ago and just got off the phone with the second rep (While waiting for a reply here) and he turned in a work ticket TO BE LOOKED AT in 24-48 hrs. Hope that's not too late.

 

Thanks

Tag

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.

In the meantime, I will notify the Administrator of your problem.  He may need to contact you privately, so please watch for his reply in this thread.

 

CC



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Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

Thank you.

Tag

 

 

Administrator
ComcastLarry
Posts: 2,070
Registered: ‎05-04-2011

Re: Accidently changed user name and deleted email account.

I was able to activate the username that was deleted.

Thank You

-ComcastLarry-
Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

Thank you, Thank you, Thank you.

 

What do I do now?

 

Did I say Thank you?

 

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.

:smileygrin::smileygrin:

I Thank you Larry too!

Carole



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Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

Just need to know what to do now and I'll be set. I tried to make a new account  with the old username,  it says it's already in use. Tried jus logging in to the old username and it says the username and password don't match.

 

Thanks again

 

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.

Tag, your password was probably reset.  From the homepage, type in your Username, and then click on the Forgot password link.  You will be directed to a new window where you can change your password.

Let us know if you need further help. 

 

Forgot password 1.jpg

CC



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Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

I's me again.

It says it cannot find the username.

 

Thanks

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.

:smileycry:

Clear your browser cache, then try again.  Are you signed in now with your Primary Username?  And is it a different Username then the one that Larry reactivated for you?

CC



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Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

Signed out on this username, Cleared cache, and tried again and it still says it cannot find the username.

 

Yes it,s a different username than the one I'm logged in on now. And this is NOW my Primary account.

 

Thanks

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.

I notified ComcastLarry again for you.

CC



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Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

[ Edited ]

ComcastLarry's the Man!!! Fixed it in just a few minutes!  Thanks!!!!

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.

 

:smileygrin::smileygrin::smileygrin:

CC



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Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

OK. It was fixed for a whole 24 hrs and now the problem is back. Don't know what happened as I was gone all day and not logged on.

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.

Oh no!  :smileycry:  I will notify Comcast Larry again

CC



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Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

Thanks. I also sent him a PM with the details.

Thanks again

 

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.

Good idea Tag.  I do hope it gets fixed permanently this time.  How badly do you want that Username?  (just kidding)

CC



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Administrator
ComcastLarry
Posts: 2,070
Registered: ‎05-04-2011

Re: Accidently changed user name and deleted email account.

I will look into this and reach out to you tomorrow, not sure what happen.

Thank You

-ComcastLarry-
Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

Larry,

 

Sorry. I have not been available but am now awaiting your contact.

 

Thanks

 

Contributor
Posts: 14
Registered: ‎09-22-2003

Re: Accidently changed user name and deleted email account.

Issue has been resolved.

Thanks

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.

New Visitor
phxdelta
Posts: 1
Registered: ‎09-26-2013

Re: Accidently changed user name and deleted email account.

This just happened to me two days ago, please help!!!

Email Expert
CCCarole
Posts: 28,918
Registered: ‎05-21-2006

Re: Accidently changed user name and deleted email account.


phxdelta wrote:

This just happened to me two days ago, please help!!!


Are you saying you deleted your Username?

Did you call 10800 comcast and tell them what you did and ask them to reset it for you?



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