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Contributor
mdecipher
Posts: 21
Registered: ‎11-13-2011

Address book/list still doesn't populate when clicking on "to"

I was advised in 2011 that my address book problem was a known issue with Plaxo and that it would be fixed in the first quarter 2012. I have called and spoken to support on several occasions without any real change or success in resolving this issue. I really believe that I am owed some type of finiancial credit to my account for the failure of Comcast to resolve this issue in a timely manner. It has impeded and impaired my ability to use the web-based email service; I often have to go into my address book, copy and paste the address in a new email.  Sending an email to multiple addresses is cumbersome, if not impossibe.

I believe that this is a disgrace and failure of technical support and their priority in resolving this issue.  I was told in 2011 that other were suffering from the same technical glitch.

 

I beg you to please make the choice to fix this NOW!

Official Employee
Posts: 232
Registered: ‎05-12-2009

Re: Address book/list still doesn't populate when clicking on "to"

Hi We will go ahead and force a slow sync, which should fix the issue.

 

Thank you!


Thank you,
Sharath
Comcast Silicon Valley
Contributor
mdecipher
Posts: 21
Registered: ‎11-13-2011

Re: Address book/list still doesn't populate when clicking on "to"

Kurt, thank you.  It worked. The following is not personally directed at you or any other support personnel who may read this.

Please feel free to pass this "up the line" to the lollygaggers at Plaxo and Comcast. This problem began in the Fall of 2011.  This is a bittersweet resolution. I certainly cannot say anything positive about Comcast or Plaxo in regard to disappointing pace with which this was resolved. I certainly wish Comcast had suitable competition in my locale; I would have bailed a long time ago.
Warm wishes, Ed
Visitor
Posts: 1
Registered: ‎08-19-2006

Re: Address book/list still doesn't populate when clicking on "to"

I have almost the same problem with my email.  I have noticed it for quite some time and since it is an intermittent problem, I have never done anything about it, but tonight I was frustrated to the point of researching for help! 

 

My problem is that whenever I add a new address in my address book, and then try to send an email, the addresses I just added won't show up in the "To" section. When I go to check the address book, they are there.  If I wait a few hours or days, the new addresses will then show up!  I also always have an "error" message at the bottom of the pop up window whenever I try to send new emails or forwards.  Sometimes the email will send, sometimes it won't.

 

Also, I set up groups for my address program and it used to work - but now I can't add any new addresses to any of those groups.

 

All of this makes it very frustrating when you need to send business emails.  Please help.

Contributor
mdecipher
Posts: 21
Registered: ‎11-13-2011

Re: Address book/list still doesn't populate when clicking on "to"

You should contact  helpme at plaxo dot com

I doubt Comcast want anything to do with these issues anymore. They weren't able to help me and never gave me the contact info for plaxo until 5-6 months after my problem(s) began.  I appears these type of problems are out of the control of the end-user. I scoured my settings and preferences for a cure to no avail.

Official Employee
Posts: 232
Registered: ‎05-12-2009

Re: Address book/list still doesn't populate when clicking on "to"

Hi 

 


Thank you,
Sharath
Comcast Silicon Valley