E-Mail and Xfinity Connect Help

[Smithy318]

I am apparently unable to send any emails through the comcast website. When I try to, I get the following error message:

An unknown error (mail.TRY_AGAIN) has occured.

method: SendMsgRequest

msg:       try again: Unable to connect to the MTA

code:      mail.TRY_AGAIN

detail:     soap:Receiver

[phund]

I am also getting this error!  Have been for the last hour.

[ccnb]

I am getting the same error this afternoon. I've been getting error messages on my email all week every time I sign in.

[pmnich329]

I'm getting this error also.  When will this be fixed?

[missgracie]

Same problem here!

[PWDGuy1]

Same problem here too. Can't send or reply to any emails.

[ComcastLarry]

Our email engineer team are working on this issue. At this time only incoming email is affected as everyone should be still able to send. Once the team provides an update I will update this thread.

[Mystic26x]

Me too and I am not happy

[RetLtPDW]

Why doesn't Comcast reply in this forum about the problem?

[Mystic26x]

This is going on when sending too!

-ComcastLarry- HELP

[PWDGuy1]

Nope, not true I can't SEND or REPLY to ANY emails.

[JohnBroughton]

I'm getting the same error message whenever I try to send outgoing email from my Comcast account (webmail). I've tested this, for example, by trying to send email to my gmail account - unsuccessful.

[missgracie]

The opposite is my problem. I get e-mails but cannot send or reply.

[condos4]

Yeah, I am pretty disgusted with this. I am trying to send a resume to a potential employer...fix it now!

[graceenergy]

We are having the same problem!!! What's going on?

[condos4]

ugh. me too!

[dfxyred]

Same problem here as well for over an hour now.

[jayala]

Me too! I am trying to send my resume to a potential employer! when will this be fixed???

Good luck with your job search condos4

[bkboor]

"Our email engineer team are working on this issue. At this time only incoming email is affected as everyone should be still able to send. Once the team provides an update I will update this thread."

This is the opposite of what is happening.  I can receive email just fine, but cannot send anything to any address.....

[Comeonman]

No Larry its out going mail not incoming that is the problem

[akaloz]

I've been receiving the same message for the last hour myself and can't send e-mails??  does anybody know what the problem is???

[creativeworld]

Me, too.

[TD2258]

Me Tooooooo..........

Important e-mails today of course...........  = (

[griffelh]

You have it backwards. We can receive messages, but we cannot send outgoing messages.

It seems like there is a new problem every week these days. What the heck is going on here?!

[fbref52]

Can't send or reply.  Same error message.  I too need to send some timely important documents. 

Comcast Larry please update us when this corrected.

[imannoyedtoo]

Nope, Comcast Larry.  I'm getting my incoming mail but ..... I still cannot send any.

[recruiter84]

Can't send emails . What is the problem?

[clink20]

I too have been dealing with this for hours.  I "chatted" online with a live person who told me it was NOT a widespread outage and he wanted to DISABLE My email for 24 hours.  NONSENSE.  I said "no.. let's try something else" and he left the chat room.  Trying to get back on now with someone and waiting 15 mins.

I can receive.. just can't send.

[cbudny]

Why is it always something like this, with Comcast email?  The iphone/devices outage 6 weeks ago ("It must be a problem on your phone") and now no ability to send outbound email ("It isn't a widespread problem.")  How I wish my building was wired for another provider...

[gcoulter]

Same here, not able to send for the past 1 hour.  Good news is that it is not just me, and they will work the problem without me wasting any more time!!  Gmail....

[deemcarty]

I can't SEND emails. 

[ComcastJordan]

Folks,

No need to contact 800-Comcast.  There is definitely an issue which our engineering team is working to resolve.  Fixes are being deployed so folks should start to see some relief shortly.

[thardy76]

I am getting this error...what can I do???

[Mystic26x]

Thank you

Can you tell us why

[clink20]

I am online with a comcast technician now... I just sent him the link to this forum

[Grace97]

I'm having the same problem trying to send emails..........just started today.

[kvtb]

I can send anything out

[vinny_0130]

We pay sooo much money for comcast and they are always having problems. I hope they fix this problem soon. I too am trying to send out resumes for work.  

[clink20]

here's the technician's answers so far..

Corinne: did you see the forum? this is a WIDESPREAD problem

JosephFrancis: Yes. Okay. Thank you. I am able to receive other customers who are getting the same issue.

JosephFrancis: May I know if you tried other browsers.

Corinne: yes;... tried that too

JosephFrancis: Thank you. Let me note this one for you so that we can further check on any updates with the issue.

JosephFrancis: Kindly bear with it in the meantime while we look into this for you. Kindly try to check again after 2-3 hours.

Corinne: have you noted this is a WIDESPREAD ISSUE with many customers?

JosephFrancis: Yes.

[Mystic26x]

I CAN SEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[clink20]

WORKING NOW!

[RStraussman]

I am getting the same thing all afternoon.  My e-mail is the Comcast version of the "roach motel"  -- e-mails come in, but they can't go out.

[stshook]

I am continuing to have the same issue. I can not recieve or send messages at all. 

[clink20]

mine is working after being UNABLE TO SEND for 3 hours.   Clear your cookies/ cache/ history.  Reboot.  Re-launch browser.  Mine is FINALLY WORKING now..

[ComcastJordan]

Fix should be across the board now.  Sorry for the inconvenience folks.

[dclrk]

First time Comcast has disappointed re customer service.  Notification should have been posted or sent re problem.

[jcp16969]

im getting the same error, i called comcast and was told its my internet explorer.they told me to get a hold of norton and was on the phone for an hour and finally gave up...  i think its comcast.

[ComcastJordan]

We've been posting here folks.  The fix is now propagated out.  If you are still experiencing issues, it is a separate issue.  We have confirmation from all markets that the fix has resolved this issue.

[davemaskell]

I cannot send messages either.... I get the same error.