05-24-2012 03:13 PM - edited 05-24-2012 03:18 PM
I am apparently unable to send any emails through the comcast website. When I try to, I get the following error message:
An unknown error (mail.TRY_AGAIN) has occured.
msg: try again: Unable to connect to the MTA
05-24-2012 03:39 PM
Our email engineer team are working on this issue. At this time only incoming email is affected as everyone should be still able to send. Once the team provides an update I will update this thread.
05-24-2012 03:44 PM
I'm getting the same error message whenever I try to send outgoing email from my Comcast account (webmail). I've tested this, for example, by trying to send email to my gmail account - unsuccessful.
05-24-2012 03:51 PM - edited 05-24-2012 03:52 PM
"Our email engineer team are working on this issue. At this time only incoming email is affected as everyone should be still able to send. Once the team provides an update I will update this thread."
This is the opposite of what is happening. I can receive email just fine, but cannot send anything to any address.....
05-24-2012 03:52 PM
You have it backwards. We can receive messages, but we cannot send outgoing messages.
It seems like there is a new problem every week these days. What the heck is going on here?!
05-24-2012 03:56 PM
I too have been dealing with this for hours. I "chatted" online with a live person who told me it was NOT a widespread outage and he wanted to DISABLE My email for 24 hours. NONSENSE. I said "no.. let's try something else" and he left the chat room. Trying to get back on now with someone and waiting 15 mins.
I can receive.. just can't send.
05-24-2012 03:58 PM
Why is it always something like this, with Comcast email? The iphone/devices outage 6 weeks ago ("It must be a problem on your phone") and now no ability to send outbound email ("It isn't a widespread problem.") How I wish my building was wired for another provider...
05-24-2012 03:58 PM
Same here, not able to send for the past 1 hour. Good news is that it is not just me, and they will work the problem without me wasting any more time!! Gmail....
05-24-2012 04:01 PM
No need to contact 800-Comcast. There is definitely an issue which our engineering team is working to resolve. Fixes are being deployed so folks should start to see some relief shortly.
05-24-2012 04:06 PM
here's the technician's answers so far..
Corinne: did you see the forum? this is a WIDESPREAD problem
JosephFrancis: Yes. Okay. Thank you. I am able to receive other customers who are getting the same issue.
JosephFrancis: May I know if you tried other browsers.
Corinne: yes;... tried that too
JosephFrancis: Thank you. Let me note this one for you so that we can further check on any updates with the issue.
JosephFrancis: Kindly bear with it in the meantime while we look into this for you. Kindly try to check again after 2-3 hours.
Corinne: have you noted this is a WIDESPREAD ISSUE with many customers?
05-24-2012 04:26 PM
im getting the same error, i called comcast and was told its my internet explorer.they told me to get a hold of norton and was on the phone for an hour and finally gave up... i think its comcast.
05-24-2012 04:36 PM - edited 05-24-2012 04:38 PM
We've been posting here folks. The fix is now propagated out. If you are still experiencing issues, it is a separate issue. We have confirmation from all markets that the fix has resolved this issue.
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