I have set my Comcast preference to forward all mail to a Gmail account. All mail is being forwarded except mail from one particular address which to my eyes has nothing unusual about it. The address in question is a Comcast address, but other Comcast mail is forwarded properly. What could cause this behaviour?
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.
No error messages that I have seen. I only accidentlally realized this was happening when this person kept asking if I didn't get their email. Normally I only check the Gmail account.
I am sure that you have already verifier that the email address you are sending to is correct, without any typos extra periods,etc? Have you ever had these emails to this contact forwarded successfully?
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.
Just to be clear I am having the problem with receiving mail, not sending. I don't believe any emails from this one person have been properly forwarded by Comcast. I do not notice any spaces or unusual characters in either my address or the sending address. To make it even more mysterious, in one case the person was replying to one of my emails, so one cannot attribute it to something strange in their address book or list of contacts when they originate a message. I am probably overlooking something dumb, but I am baffled.
Do you have Email Forwarding enabled with "Keep Local Copy" selected? Could you try to turn this on to see if the email is received to email address prior to being forwared to gmail?
I have received a message directly from the troublesome email address to my Gmail account without difficulty. This apparently eliminates the possibility of blocking by Google. Another piece of information is that I use the same forwarding setup for both myself and my wife (with different Comcast and Google addresses) and in both cases this same incoming address is the only one left stranded on the Comcast Server without forwarding.
Thanks for providing me the info. Unfortunately I don't see any weird settings on your account that might cause that.
I am wondering if there is something dropping the messages in between your comcast email and gmail. I am passing along that info to some of our spam/anti-abuse engineers to see if they can find anything.
ComcastJordan wrote: Hey folks, The issue was identified. The fix will be going in early next week. Sorry for the inconvenience.
I'm gonna guess that the "issue" is that some content in the "un-forwarded" emails is triggering the Comcast Spam Filter. Comcast will allow emails that trigger the Spam Filter to be delivered to Comcast Inboxes if the user has the Spam Filter turned off, but Comcast will not allow such content to be sent to non-Comcast addresses. Outgoing email that triggers the Spam Filter just silently disappears.
