E-Mail and Xfinity Connect Help

[Xoanan]

Hi all

I have another friend that I am trying to help with a  very strange issue.  She sends out group emails to several people each week(sort of like a newsletter or something).  She can send to everyone with no issues except for this group of 9 people on BellSouth.  She does not get any bounce back messages from anyone(this is through both OE and Webmail). 
Now she can take some of the 9 people in that group, place them in another group and send an email to them and they receive it.  She can also send an email to them individually with no issues, but when she groups these 9 individuals in a single email, they never receive it.  Again, she receives no error messages or bounce back messages.

Any thoughts?

[Baric]

Have her add he own name of the END of the email list and send a test message.  Does she receive it?  If not, have her change the list to move her email addresss up one place in hte list, sending a test message each time, until she receives it.  The email address just after her address is likely a problem.

[steve-baker · Accepted solution]

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Xoanan wrote:
Hi all

I have another friend that I am trying to help with a  very strange issue.  She sends out group emails to several people each week(sort of like a newsletter or something).  She can send to everyone with no issues except for this group of 9 people on BellSouth.  She does not get any bounce back messages from anyone(this is through both OE and Webmail). 
Now she can take some of the 9 people in that group, place them in another group and send an email to them and they receive it.  She can also send an email to them individually with no issues, but when she groups these 9 individuals in a single email, they never receive it.  Again, she receives no error messages or bounce back messages.

Any thoughts?

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  Maybe there's a custom sig for that group that Comcast doesn't like?