notetoselfx wrote:
It's been a really long time since I accessed this email i have over 1000 emails in there but a lot of stuff i had is saved in there and i wanted to access it. it isn't the primary username or password. i'm justing the lite version. i use Google Chrome. I did clear my settings and returned then setting to default.
First, I would try another browser (Internet Explorer or Firefox)
Then try this:
Sign in with the Primary Username and password
Click on My Account to get to Customer Central
Once there, click on Users & Settings
You will see 'Manage my User Accounts'
look at the drop down - and click on it to show all Usewrnames currently associated with your Acxcount
Do you see that particular Username in the drop down or not? Is it a restricted or unrestricted account?
Post back all results please.
CC
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
