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New Visitor
CLayBar
Posts: 1
Registered: ‎10-23-2012

Can't attach files any more

I have been unable to attach files to new emails.  My wife says she can do so, but I cannot.  When I click on the paper clip to attach a file, nothing happens.  Can you help me fix this problem?

Email Expert
Latoque
Posts: 6,076
Registered: ‎06-10-2006

Re: Can't attach files any more

Is your wife using a different computer?  If so, try logging into your Comcast account on her machine, and see if you can duplicate the problem that way.  If not, then ---------------

 

 

Try clearing out your browser's cache. Cookies and other small files in there can cause a lot of problems if they become conflicting, broken or expired. When you have done that, then close out the browser and re-start it.

If that doesn't do the trick, then try using a different browser and see if you can duplicate the problem there. If it works OK then you will know the problem probably lies with the first browser.

Also, you could try switching from the Full version of Xfinity to the Lite version. Go to Preferences>>>>General, and see which one you're using now. I think Full is the default. Check the Lite, sign out of your email and then back in again. You should be in the Lite version now.

Let us know if any of that helps.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
New Visitor
sks1000
Posts: 2
Registered: ‎10-31-2012

Re: Can't attach files any more

Hi :  I had the same problem .  First I reset the cache and that didn't work.  Then I switched to Comcast email "light" from "Full" and that worked. I can now attach files again, even though the "lite" version is kind of wierd looking....Thanks for your help!!:smileylaugh:

Email Expert
Latoque
Posts: 6,076
Registered: ‎06-10-2006

Re: Can't attach files any more

@sks1000------------

 

Are you using IE as your browser?  If you want to keep using the Full version, try using Firefox or Chrome.

 

But either way I'm glad I was able to help you.

 

and HAPPY HALLOWEEN!

 

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
New Visitor
sks1000
Posts: 2
Registered: ‎10-31-2012

Re: Can't attach files any more

Hi .  I switched my browser to Chrome, and the full version of comcast worked.  So it must be something to do with Internet explorer browser.  I just bought my wife a new laptop and she has internet explorer, but must be a newer version, and the full version works on hers.  Thanks, again!  You are a geneous!

 

This made my life a lot easier as I use this computer for my business and the last week I was having to go to my wife's computer to send out attachments (which I do several times daily in my business). You just eliminated a lot of time I have spent running up the stairs from my office to use her computer!!

Email Expert
Latoque
Posts: 6,076
Registered: ‎06-10-2006

Re: Can't attach files any more

[ Edited ]

You are entirely welcome.  It's what we do in here.  Up until a couple of months ago I had a laptop with Windows 7 and IE 9 on it.  I never had any kind of problem using Comcast email.  But IE 9 in particular seems to give some people grief, and I don't know why for sure.  But if you search around this forum you will find others who had similar problems, and were able to solve issues just by switching browsers.  Which version was giving you the problem?

 

 

 

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.