12-24-2012 07:22 AM - edited 12-24-2012 07:23 AM
Try clearing out your browser's cache. Cookies and other small files in there can cause a lot of problems if they become conflicting, broken or expired. When you have done that, then close out the browser and re-start it.
If that doesn't do the trick, then try using a different browser and see if you can duplicate the problem there. If it works OK then you will know the problem probably lies with the first browser.
Also, you could try switching from the Full version of Xfinity to the Lite version. Go to Preferences>>>>General, and see which one you're using now. I think Full is the default. Check the Lite, sign out of your email and then back in again. You should be in the Lite version now.
Let us know if any of that helps.
01-07-2013 03:30 PM - edited 01-07-2013 04:05 PM
This did not help. I am using Windows 8 and I understand that POP accounts don't work with windows 8. Since comcast email is a pop account can you switch my Email account to IMAP (Internet Message Access Protocol) or EAS (Exchange Active Sync.) ??
I have been 3 weeks with out Email from Comcast and I can't log into any sites that require my Email address. Every site says invalid Email or invalid password.
I have work with tech suppor by phone for 1 1/2 hours Christmas day and they switched to 5 different technicians. The only answer I got was that my Internet was disconnected. That's not the problem since I can go online and bank, Facebook, etc. Internet is woking fine. Internet Explorer, Bing and Google Chrome all working fine.
I have a Business account and a Residential Account with Comcast. Two phone Lines, Internet, Cable, and voice.
If you can not resolve this problem immediately I am going to drop all my Comcast business and go with another company.
Thank you for your prompt help.
01-07-2013 03:39 PM - edited 01-07-2013 03:40 PM
Go in and edit your post now. Spammers can see that information as these are public forums. Redact or delete the email address and phone number, and the real street address too. Just click on "Options" to the right, and then Edit.
01-08-2013 01:38 PM
Did you use this link to reguister for IMAP beta?
how do i get added to beta site so I can use windows 8 email
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
01-08-2013 02:21 PM
are you trying to access mail with the windows 8 native mail app (tile) or are you using the browser (internet explorer native app (tile)? If you are using the browser (internet explorer tile) then you don't need IMAP. If you want to use the windows 8 native mail tile app then you will need IMAP.
01-08-2013 04:08 PM - edited 01-08-2013 04:17 PM
I do not understand what you mean.
What I want is my Comcast Email and contact list working like before
I started using Windows 8 Dec. 10, 2012 and the comcast Email came in fine. Some time around Dec. 22 Comcast Email quit working and I got the message to refresh my browser. That never fixed it. Now I go online and read where many other people have the same problem I do.
Why am I paying for a service that is not working???
I am so frustrated with Comcast and their tech support online or on phone. I don't know what else to do except go with anoter company.
Can you fix it or not????
01-10-2013 01:13 PM
kootzie1 - Can you please help us with the following questions, so that we can assist:
- Are you using a web browser like internet explorer? If yes, then which version?
- Can you try opening http://xfinityconnect.mail.comcast.net/connect/ on a different browser like firefox?
01-11-2013 01:38 PM
Thanks. I downloaded Firefox and I now have a Comcast. Email box but I don't have any of my former address's and I have lost my former Email address.
I would like to retrieve my former address book and my former Email address.
Please help with this new matter.
01-16-2013 11:40 AM
Sorry for missing your earlier comments... Do you mean that - you do not see old emails in your email account? Or Do you not see contacts present in your address book?
Can you please elaborate on the problem? So that we can help..
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