Reply
New Visitor
sthunder
Posts: 1
Registered: ‎07-06-2012

Can't log into email

I can't log into my email..I get this error "Access requires Comcast High-Speed Internet" and then it has login options...this just keeps going in circles with never being able to log in.

Bronze Problem Solver
reasd
Posts: 4,624
Registered: ‎02-22-2007

Re: Can't log into email

[ Edited ]

Hello,

Since you posted in the xfinity connect mobile app thread.

1. What xfinity app are you seeing this error in.

2. Have you  tried deleting the app and reinstalling it.

3. Try refreshing the app.

2. Try deleting your browser cookie,cache and history files.

I never say this problem come up in a xfinity app but if it is on your computer I would do the following:

1. Clear your browser cookies,cache and history files

2. Refresh your browser

3. This error that you have " The Access requires Comcast High-Speed Internet" is a  error with your account. You will have to call 1-800 comcast and they should be able to fix this with no problem if you get someone who knows what they are doing.