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New Visitor
pjobbagy
Posts: 2
Registered: ‎12-27-2012
Accepted Solution

Can't open Comcast email using IE

This just started today.  I cannot open my Comcast email with IE.  I get the error message "object error".  The strange part is I can open my AOL and Gmail using the same IE browser.  I can open my Comcast email using Foxfire which leads me to believe something is wrong with my IE browser.  I am running Windows 7, 64 bit.  I would appreciate any suggestions on getting my IE browser to work with my Comcast email because that is the browser I use most often.

Contributor
Posts: 23
Registered: ‎01-09-2007

Re: Can't open Comcast email using IE

For the past month I have been unable to connect to xfinity home page or

any page if I use Internet explorer. I have always used IE. I tried IE9 and IE10

it just sits there and spins. I get no message.

 

I can access home page and check my comcast email using google chrome although I prefer not to. I am using Win7, 64 bit.

 

Can anyone offer any help?

Thanks

 

 

New Visitor
pjobbagy
Posts: 2
Registered: ‎12-27-2012

Re: Can't open Comcast email using IE

I just found the solution to my problem.  It was an IE 9 add-on.  You have to disable your add-ons one by one until you find the one that is blocking your email from opening.  To do this you can click on Tools then Internet Options, then Programs, then Manage add-0ns.  Click on one add-on at a time and then click Disable and try to open your email until you find the add-on that is blocking your email.

New Visitor
Posts: 1
Registered: ‎10-04-2008

Re: Can't open Comcast email using IE

Thanks so much, I was about to pull my hair out. I just upgraded today.

Your help was awesome!

Contributor
slimdale
Posts: 10
Registered: ‎09-01-2010

Re: Can't open Comcast email using IE

i tried using your solution. but i dont have any add on. i cant open email using either ie or firefox.

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Can't open Comcast email using IE


slimdale wrote:

i tried using your solution. but i dont have any add on. i cant open email using either ie or firefox.


Which version of XfinityConnect, full or lite?  Can you get to the Preview window?  If yes...

opennXfinityConnect, click on Preferences in the Preview window, then on General.  A window opens showing full ad lite versions...which one is checked?  If the Full version is checked, check the box for the Lite version.

Closeband re-open XC.  Can you now get to your email in the Inbox?

 

Post back.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
adjoining
Posts: 1
Registered: ‎12-28-2012

Re: Can't open Comcast email using IE

Thank you.  your solutions worked for me.  I had the same add on, which I never knew was there. 

Contributor
slimdale
Posts: 10
Registered: ‎09-01-2010

Re: Can't open Comcast email using IE

i am still having problem opening my email with IE. is Comcast aware of this?

Contributor
slimdale
Posts: 10
Registered: ‎09-01-2010

Re: Can't open Comcast email using IE

i use windows for email. also i have windows vista. I cant seem to see about xfinity connect. i try hitting preview and then preference and get the object error.

Contributor
trojwl
Posts: 23
Registered: ‎12-17-2012

Re: Can't open Comcast email using IE

I'm going back to AT&T asap.  At least with AT&T, you can connect to their email server all the time.  Not true with Comcast.

 

Buyer beware !!!

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Can't open Comcast email using IE

[ Edited ]

slimdale wrote:

i use windows for email. also i have windows vista. I cant seem to see about xfinity connect. i try hitting preview and then preference and get the object error.


Please copy/paste the entire error message you are getting.

What do you use for email?  Windows Live Mail?  Post back please



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
slimdale
Posts: 10
Registered: ‎09-01-2010

Re: Can't open Comcast email using IE

i use comcast xfinity email.

 

the message says message on website   then the triangle with ! in says object error.

Contributor
slimdale
Posts: 10
Registered: ‎09-01-2010

Re: Can't open Comcast email using IE

it just started last night. I can read the emails from my pc at work. maybe it is my computer but I see other ppl having that problem too.

Contributor
slimdale
Posts: 10
Registered: ‎09-01-2010

Re: Can't open Comcast email using IE

i was able to get in the preview and change from full version to lite version but still no luck . still get object error when i try to open email

 

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Can't open Comcast email using IE

My only other suggest is to reset your browser back to the default settings (save Favs & bookmarks first)

 

I will request a moderator come in and review this thread.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 23
Registered: ‎01-09-2007

Re: Can't open Comcast email using IE

I guess I have posted in the wrong category. I can't even connect to comcast using IE9 or IE10. It just sits and spins and makes no connection to any site. I'll post somewhere else,

Thanks

New Visitor
tvnn1
Posts: 1
Registered: ‎08-15-2013

Re: Can't open Comcast email using IE

Thanks for sharing that valuable information