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New Visitor
Posts: 5
Registered: ‎10-29-2004

Can't open jpg files with Outlook Express 6

In the last few weeks, I suddenly can't open any jpeg files in Outlook Express 6. I have not uninstalled, deleted or erased any programs. The error message is "This action is only valid for products that are currently installed." I went to Microsoft and tried their recommmended fix of deleting the Identities Registry Key and starting Outlook Express over, but that didn't work.

Any ideas would be helpful. Thanks.
Most Valued Poster
Naddie1
Posts: 30,200
Registered: ‎09-17-2004

Re: Can't open jpg files with Outlook Express 6

Tool bar, tools, options, gen.tab, there is a small box that is checked to have you not save attacments because they may be a virus. IF you have a good, updated anti virus program, go ahead and uncheck it.

Naddie
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New Visitor
Posts: 5
Registered: ‎10-29-2004

Re: Can't open jpg files with Outlook Express 6

Tried the tools, etc. idea and unchecked the attachments "thing", but still jpeg won't open. Thanks for the idea!
Most Valued Poster
Naddie1
Posts: 30,200
Registered: ‎09-17-2004

Re: Can't open jpg files with Outlook Express 6

Ok, go to start, control panel, add/remove programs, and then find Outlook Express and click on it, there should be a repair option. try that.

Naddie
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Most Valued Poster
Most Valued Poster
Me
Posts: 5,214
Registered: ‎07-10-2003

Re: Can't open jpg files with Outlook Express 6

Anon...which OS are you running 98/XP???
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Heroes aren't born...they volunteer...
New Visitor
Posts: 5
Registered: ‎10-29-2004

Re: Can't open jpg files with Outlook Express 6

I'm running Windows XP.
Most Valued Poster
Naddie1
Posts: 30,200
Registered: ‎09-17-2004

Re: Can't open jpg files with Outlook Express 6

Ok, have you re-booted since you changed it.? If not lets try the magic of the re-boot.

Naddie
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New Visitor
Posts: 5
Registered: ‎10-29-2004

Re: Can't open jpg files with Outlook Express 6

Tried restarting/rebooting and still the same problem. Yuk! But thanks for all the ideas.
Most Valued Poster
Naddie1
Posts: 30,200
Registered: ‎09-17-2004

Re: Can't open jpg files with Outlook Express 6

Try this.
Thunderbird e-mail program. Good till you get your problem fixed.
Nice program
Set up instructions.

Naddie
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New Visitor
Posts: 5
Registered: ‎10-29-2004

Re: Can't open jpg files with Outlook Express 6

A friend helped and this was the solution. Go to My computer, Tools, Folder Options, File Type. Scroll down to Jpeg, click on it, and look down on the screen. See which program is being used to open Jpeg files. Click change and there will be recommended programs. Try something different than was being used. It worked.