10-17-2011 09:49 PM
I don't know what is wrong. I can't seem to SEND any messages from my Ipad or Iphone (neither can my husband?) as of today? I have reviewed the settings and it still seems to be a mystery?
Solved! Go to Solution.
10-17-2011 10:02 PM
I'm guessing that it worked previously. Double-check that you are using port 465 with SSL on and password authentication. If you had been using port 25, it may be blocked.
Settings should be:
Host Name: smtp.comcast.net
User Name: your comcast ID without the @comcast.net
Password: your Comcast password
Use SSL: On
Server Port: 465
Are you getting any error messages? How do you know that you can't send? I'm assuming you mean from the built-in mail app on the devices.
10-17-2011 11:22 PM - edited 10-17-2011 11:23 PM
Try changing the port to 587, otherwise the options are basically the same. If that doesn't work, then reboot the iOS device. If it still doesn't work, change your password on Comcast's website and then enter the new password in your iPhone or iPad.
10-18-2011 07:24 AM
11-05-2011 12:50 PM
I have had the same issue. Just with sending emails. The incoming works fine. I am able to access and send emails through both the Xfinity website and my desktop Outlook application, just not my Ipad or Iphone 4S. I have spent hours with Comcast and 2nd Tier Apple Tech support on this and have tried pretty much every combination of configuration settings possible. Everyone is stumped. Any outgoing email is placed in the Outbox and an error message "Cannot Send Mail - A copy has been placed in your Outbox. The recipient "x" was rejected by the server because it does not allow relaying." I could use the app for email but what is the point? The issue was passed on to the Apple engineering team and still waiting on response. Sounds like I am not the only one with this issue.
11-06-2011 08:45 PM
Carefully go through every screen and makes ure your settings really match the correct ones. Look at my post that has screen shots. Other people have had those work.:
You need to have two different ports set - one for incoming and one for outgoing. You need to have password authentication on. Make sure your settings are saved by saving or taping Done as appropriate.
Make sure you are typing smtp.comcast.net and not transposing letters.
08-07-2012 10:11 AM
I had the same problem and it turned out that because I named this account "Comcast" when I set it up on my iPad, all my sent mail would go to th the spam server at Comcast and never get delivered. When I changed the name of the account, everything worked fine.
08-11-2012 10:30 AM
Hi: thank you!!
I tried all of the port and configuration suggestions and was about to giveup, but then I saw the post about the name "Comcast", and realized I had named my account this too. When I changed that, I can now send emails, so something has changed recently and perhaps filters are stricter now.
Thank you very much for sharing this solution!
10-18-2013 01:26 PM
I'm having the same issue with not being able to send e-mail from my iphone but receive just fine. Have checked all settings and even tried changing the outgoing server from 465 to 587. Error msg "cannot send mail" "The user name or password for email@example.com" is incorrect. In Outlook I've checked that my (box) "outgoing server (SMTP) requires authentication" and "use same settings as my incoming mail server" is marked" and the authentication is my password. Don't understand why incoming e-mail works but not sending. Help!
10-18-2013 01:53 PM
Check your phone settings againest those in this clickable link.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
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