Reply
New Visitor
Posts: 1
Registered: ‎11-24-2008

Cannot access Comcast e-mail (Internet Explorer 10)

Internet Explorer 10 was just automatically installed on my computer.  Since then I cannot open my Comcast e-mail, although i can see the preview screen.  The blue circle just spins around and around.  I can access my Comcast e-mail from my work computer which runs an older version of Explorer.  Is this something that Comcast needs to fix on its end?

Bronze Problem Solver
cjerian
Posts: 1,315
Registered: ‎01-11-2013

Re: Cannot access Comcast e-mail (Internet Explorer 10)

It works from firefox, so you could just download that.

http://www.mozilla.org/en-US/firefox/fx/?from=getfirefox#desktop

Visitor
NRoss35
Posts: 3
Registered: ‎06-11-2010

Re: Cannot access Comcast e-mail (Internet Explorer 10)

Internet Explorer 10 was just automatically installed on my computer.  Since then I cannot open my Comcast e-mail, although i can see the preview screen.  The blue circle just spins around and around.  I can access my Comcast e-mail from my work computer which runs an older version of Explorer.  Is this something that Comcast needs to fix on its end?

Bronze Problem Solver
cjerian
Posts: 1,315
Registered: ‎01-11-2013

Re: Cannot access Comcast e-mail (Internet Explorer 10)

[ Edited ]
New Visitor
adelebeck
Posts: 2
Registered: ‎06-13-2010

Re: Cannot access Comcast e-mail (Internet Explorer 10)

I just returned from vacation and I cannot access my e-mail in-box.  I get the preview, but when I click on my in-box the circle just goes round and round forever. 
What happened while I was gone..

Service Expert
Again
Posts: 6,738
Registered: ‎08-04-2006

Re: Cannot access Comcast e-mail (Internet Explorer 10)


adelebeck wrote:

I just returned from vacation and I cannot access my e-mail in-box.  I get the preview, but when I click on my in-box the circle just goes round and round forever. 
What happened while I was gone..


What browser and version are you using?

***** ***** ***** ***** *****
"When I let go of what I am, I become what I might be."
--- Lao Tzu ---
** ***** *****
"Life is not linear. It's all a circle. Our dust becomes the firmament on which the future walks."
--- © James Scott 2014 ---

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Cannot access Comcast e-mail (Internet Explorer 10)

Read the FIRST POST in this thread and follow all recommendations.

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Can-t-open-Email/td-p/1578483


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
adelebeck
Posts: 2
Registered: ‎06-13-2010

Re: Cannot access Comcast e-mail (Internet Explorer 10)

Microsoft Windows 7.

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Cannot access Comcast e-mail (Internet Explorer 10)


adelebeck wrote:

Microsoft Windows 7.


Miocrosft Windows 7 is your operating sytem, not your browser and version.

Unless you have added a second browser, you are probably using Internet Explorer as your browser.

 

Click on Help at the top of the page, then click on About _____ to see which version you are using.

 

browser.JPG

 

 

CC

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Cannot access Comcast e-mail (Internet Explorer 10)


NRoss35 wrote:

Internet Explorer 10 was just automatically installed on my computer.  Since then I cannot open my Comcast e-mail, although i can see the preview screen.  The blue circle just spins around and around.  I can access my Comcast e-mail from my work computer which runs an older version of Explorer.  Is this something that Comcast needs to fix on its end?


Windows Updates released Internet Explorer Version 10 recently.

 

Microsoft has added Comcast.net as one of the domains for Compatibility view, so IE10 should automatically switch to Compatibility mode when using the Xfinity website.

If you still cannot access your email, and have updated to Version 10 to use as your browser:

Make sure to Compatibility View in IE Ver. 10 under Tools is enabled.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
JudyAB
Posts: 20
Registered: ‎11-15-2011

Re: Cannot access Comcast e-mail (Internet Explorer 10)

Make sure to Compatibility View in IE Ver. 10 under Tools is enabled.

 

How do you do the above? 

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Cannot access Comcast e-mail (Internet Explorer 10)

Judy, See my reply here:

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/Windows-7-amp-Internet-Explorer-10/m-p/...



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.