Wolfden10 wrote:
I am also having trouble getting my email account to open up. As soon as I sign into the account, it starts to open into my email but then immediately kicks back to the homepage. I have tried closing my internet connection and going through the steps again to access my email account. It acts like my email wants to open but continues to redirect me back to the homepage.
This is an issue that has been going on for quite awhile now. No resolutions from Comcast so far. Things you can try that have worked for some, but not all Users.
Clear your browser cache
Reset your browser settings to the default settings
IF you can get into Preferences> General, see if you can change to the Lite version if using the full version of XC. (sometimes it works, sometimes not)
Try a different browser if you haven't already
See if you can read your messages by going to m.comcast.net (This is a very basic email tho)
If nothing works, I would switch to a real email client until Comcast gets this fixed. (Windows Live Mail, Outlook, Thunderbird)
CC
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
