E-Mail and Xfinity Connect Help

[JohnDunny]

Starting July 13, a friend in Dublin, Ireland has not been able to reply to my emails thru comcast service. We have been corresponding for over one year.  I have made sure he is using correct address and that my outlook contact list is correct.  I have since added him to my comcast address book.  He does not get a non delivery message and assumed I was getting his replies.  His messages to come thru to my gmail account.

[CCCarole]

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JohnDunny wrote:

Starting July 13, a friend in Dublin, Ireland has not been able to reply to my emails thru comcast service. We have been corresponding for over one year.  I have made sure he is using correct address and that my outlook contact list is correct.  I have since added him to my comcast address book.  He does not get a non delivery message and assumed I was getting his replies.  His messages to come thru to my gmail account.

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Do you have an old email that you received from him in XfinityConnect?  If you do, post the fullheader in your reply, BUT, please REMOVE the beginning portion of all email addresses frpom the header, leaving only the domain name intact ( XXX@domainname.com)

To view the full header in XfinityConnect's Full version: Right click on the email and click on View Source

A window will open.  Copy/paste the full header to your reply for review.

[JohnDunny]

I dont know anything about XfinityConnect, but I recovered this message source stored in my PC in Outlook Express...I am in the habit of opening my email accounts in Outlook and saving in my PC.  Looks like I had not corresponded with my friend in Dublin since last Oct.

Return-Path:xxx@eircom.net Received: from imta34.emeryville.ca.mail.comcast.net (LHLO  imta34.emeryville.ca.mail.comcast.net) (76.96.28.168) by  sz0078.ev.mail.comcast.net with LMTP; Thu, 13 Oct 2011 09:24:40 +0000 (UTC) Received: from mail05.svc.cra.dublin.eircom.net ([159.134.118.21])  by imta34.emeryville.ca.mail.comcast.net with comcast  id k9Ql1h0040Tn4nT0a9Ql5y; Thu, 13 Oct 2011 09:24:46 +0000 X-CAA-SPAM: 00000 X-Authority-Analysis: v=2.0 cv=WIb9rwQR c=1 sm=1  a=UVRYkkM3vhPvNcigdBmqJQ==:17 a=LE8xUmhDUkkA:10 a=DLH54pA5KHsA:10  a=ZnMqA4QQcq3EDyimlm0A:9 a=JJWEdMRtLuwIJ380CwAA:7 a=CjuIK1q_8ugA:10  a=SSmOFEACAAAA:8 a=Q_fWxHq-Cpu053aXJl4A:9 a=XZzdVZ__rbOGWXrKtJsA:7  a=gKO2Hq4RSVkA:10 a=hTZeC7Yk6K0A:10 a=+hRIIW/Gvg35JrbY0QahAw==:117 Received: (qmail 38700 messnum 13030833 invoked from network[213.94.190.14/avas02.vendorsvc.cra.dublin.eircom.net]); 13 Oct 2011 09:24:51 -0000 Received: from avas02.vendorsvc.cra.dublin.eircom.net (213.94.190.14)   by mail05.svc.cra.dublin.eircom.net (qp 38700) with SMTP; 13 Oct 2011 09:24:51 -0000 Received: from xxxPC ([86.41.17.1])  by avas02.vendorsvc.cra.dublin.eircom.net with Cloudmark Gateway  id k9QT1h00A01NslA019QqZz; Thu, 13 Oct 2011 10:24:51 +0100 From: "xxx" <xxx@eircom.net> To: "'John Dunstan'" <jedunstan@comcast.net> Subject: Mail Date: Thu, 13 Oct 2011 10:24:27 +0100 Message-ID: <3DD5048F2CE9453E9D93D4D398309D73@xxxPC> MIME-Version: 1.0 Content-Type: multipart/alternative;  boundary="----=_NextPart_000_0000_01CC8992.4B9D1CC0" X-Mailer: Microsoft Office Outlook 11 Thread-Index: AcyJieaGrHjZn/4vQ3CQbUBmyhIenQ== X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6002.18463 X-Brightmail-Tracker: AAAAAA== X-Brightmail-Tracker: AAAAAA==

[JohnDunny]

The same friend has successfully sent an email to my jedunstan@comcast.net account from an alt account in Dublin as follows:

chairman@terenureresidentsassociation.ie

at the same time still cannot receive from his xxx@eircom.net account

[CCCarole]

Please edit your last post and remove your email address.  I have notified the Administrator and have asked for a Moderator to look at the header.  In addition you can also call the Security Assurance Team.  http://xfinity.comcast.net/constantguard/Support/Contacts

[Queen-Evie]

You also need to edit your email address in the message headers.

[ComcastLarry]

JohnDunny-

I'm having the email team review your thread for a possible resolution. Someone should be contacting so we may fix this matter for you.

[ComcastAlex]

JohnDunny, Is this still happening?  It looks like some of eircom.net's mail systems were temporarily blocked, but mail should be coming in now.  Let us know if this is not the case.  Thank you.