E-Mail and Xfinity Connect Help

[MisterCairo]

I am stumped... I set-up my comcast email on my Samsung GS3 which runs on the AT&T network...

The weird thing is that the messages are downloaded to my smartphone inbox, I can see them there when the arrive. After I view them, a few minutes goes by and they disappear!!!. No where to be found on the device. Not in any of the mail folders, not anywhere, nada...

I can't figure out why this is happening... The AT&T people have no clue either, and I have not been able to find this issue on the net anywhere... Wondering if I can resolve this here...

I used the incoming settings and outgoing settings as follows:

Incoming Settings:

Username

Password

Pop3 server: mail.comcast.net

Security Type: TLS

Port: 110

Delete email from server: When I delete from Inbox

Outgoing Settings:

SMTP server: smtp.comcast.net

Security Type: TLS

Port: 25:

Require Sign-in: box is checked

Userrname

Password

[raydeeo]

Dear "Mister"

I have exactly the same issue with my new Galaxy S III purchased last week. I see there are no responses to your post. Have you found a solution to the problem. All my settings are the same as my Droid 3 and the emails remained on that phone until I deleted them. I tried to uninstall and reinstall the account and the same thing happens. I uninstalled my "other" Comcast email account and installed the "Xfinity connect" client and didn't even get most emails and when I did, they'd disappear just like the Comcast "other" setup.

[kevj]

I have S3's on both the AT&T network and the Verizon network. I set up a secondary Comcast account to test this, and allowed the email client to detect the Comcast settings for email automatically, which  it did successfully. One phone I have set up to delete emails from the server when deleted from inbox, and one to never delete..

I then sent an email from another account to this one, and the email was received on both phones. I deleted the email from the phone which had 'delete from server when deleted from inbox' configured, and the email was removed from the server, AND from both phones. This would indicate that you may have another mail client set up to retreive mail fromn the Comcast server, and it is set up to delete emails from the server once it downloads them. Do you have a mail client set up on a computer to do this?

[raydeeo]

Thank you kevj for your reply.

I did check my settings on my PC account and there was no check on the "leave copy of message on server" so I checked it and also checked the box "Remove from server after 30 days".  Perhaps this will work. I'll monitor the phone messages and get back.

Again, I appreciate your response. I was almost ready to turn in the phone but knew it had to be "user error' somewhere. Verizon suggested that I install the Xfinity app and that would take care of it. It did the same thing so I think you have the answer.

Thanks so much.

Tom

[kevj]

No Problem...stop back and let us know if it was the cause of the issue.

[raydeeo]

Hello again kevj,

So far, so good. I've been getting emails regularly and they've stayed on the phone even after refreshing. I have found another issue (hoping this is the last one). I am unable to send or forward messages ("failed") and when I try to send or forward I get the message "Server unavailable-Comcast). I've checked the settings for the outgoing server

smtp.comcast.net  

Security type - None

Port 587

No check in "Require sigh in

Comparing to my previous setup on my Droid 3 (which worked well)

smtp.comcast.net

No check mark in "use secure connection"

Use secure password (TLS)  Dropdown choices - Never, Auto, Always   Chose - Auto

Authentication: Dropdown choices - None, Auto, MDS                             Chose - Auto

No check in "Verify Certificate"

If I choose SSL the port defaults to 465

If I choose TLS or None the port defaults to 587.

If it's not one thing, it's another.

Perhaps I should try whatever outgoing settings you have on your S III. Do you think that would work?

I'll try anything.

Thanks again

[raydeeo]

I should add that, in checking email folders on the phone, all "failed" messages are sitting in the "Outbox" folder.

Thanks again and again.

[raydeeo]

Dear kevj

I have been playing around with the outgoing settings on the phone and manually entered port 25 and No security.  It worked!!  I'm now sending and forwarding and receiving messages just like the olden days.

I appreciate your help. Sometimes it just takes someone to pass along an idea and it gets the mind working a bit. I'm hoping it keeps on working.

Thanks again.

raydeeo

[kevj]

Good stuff...glad to help.