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New Visitor
Quirkell
Posts: 1
Registered: ‎01-02-2011

Comcast Login ID Change

Hello. I need to change the email adress that I use to login to the Comcast website. How do I do that? Thank you.

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Comcast Login ID Change

 


Quirkell wrote:

Hello. I need to change the email adress that I use to login to the Comcast website. How do I do that? Thank you.


A couple of questions.  Is the Primary Username you currently use the only one you have? Instead of changing if it is the only Username, have you thought of simply adding a Secondary Username, and using it, leaving the primary username as it is now?  You can give a Secondary anunrestrcited or restricted account access as well.

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
nome0932
Posts: 1
Registered: ‎07-06-2011

Re: Comcast Login ID Change

we want to change the seconday login ID

Email Expert
CCCarole
Posts: 28,884
Registered: ‎05-21-2006

Re: Comcast Login ID Change


nome0932 wrote:

we want to change the seconday login ID



Ok.  Do you know that you can have up to six Secondary email addresses in addition to your Primary?

You might want to create another Secondary instead of deleting the one you have set up?

 

You can change your Secondary login ID (email address) by signing in with the Primary username and password and going to Customer Central.  If you cloick on MY Account at the top of a page, you will be redirected to Customer Central.  Once there, click on the Users & Settings tab.

 

NOTE:  If you suspend or delete an email address you cannot get it back again, and any/all email sent to that old address will bounce back to the Sender.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Service Expert
Queen-Evie
Posts: 14,216
Registered: ‎02-04-2004

Re: Comcast Login ID Change

After you make the change and before you make it permanent there will be a page that tells you how the change will effect the current user. Click the ? to see the details. Once it's changed any mail sent to the old account name will bounce back to the sender as an invalid address.



 


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This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.