Reply
Contributor
Posts: 7
Registered: ‎02-05-2010

Comcast blocking incoming eMail

Comcast is blocking certain INCOMING legitimate eMail traffic to my eMail address.

(1) I have ZERO Spam filters set.

(2) The domains involved previously worked.

(3) The doamins involved are pretty main stream.

(4) You are NOT blocking numerous, obvious SPAM eMails.

 

Specifics:

Many of the sites I am registered with allow for an automated response to start a password recovery process. Recently, two in particular (RaidCall: a VOIP server & Frogster: a MMO game) have failed repeatedly when trying to send me the required password reset eMail. There is nothing in my Spam folder and I have ZERO Spam filters set on my account. BOTH of them indicate their system is sending the eMail to you for processing to me. BOTH state the problem is with Comcast. BOTH suggest creating a gMail account.

 

Questions:

(1) Why do I need a FREE gMail account to accept eMails my PAID Comcast account refuses to process?

(2) What other domains do you auto block without bothering to inform me?

(3) How do I get folks I have legitimate business with OFF that list?

(4) Since you are doing such a great job stopping legit incoming eMail traffic, WHEN can I expect improvement in your handling of the 10-20+ SPAM eMails you still let through?

 

-Marc

 

 

 

 

Contributor
Posts: 11
Registered: ‎11-10-2006

Re: Comcast blocking incoming eMail

Marc - having the EXACT same FRUSTRATING problem.

 

I've been calling and complaining about this for literally years.

 

Harbor Freight is one that I've been unable to receive for about 5 years now.  Even talked to Harbor Freight multiple times.

 

Please call 888-565-4329 and complain loudly!

Email Expert
CCCarole
Posts: 28,261
Registered: ‎05-21-2006

Re: Comcast blocking incoming eMail

Have you contacted the Security Assurance Department?  Here is the information:

 

The Customer Security Assurance organization is here to help you have a safe and secure online experience. This dedicated group of security professionals responds to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues.

 

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)             888-565-4329     

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 11
Registered: ‎11-10-2006

Re: Comcast blocking incoming eMail

For the THIRD time, yes I have contacted the Security team - multiple times!

Email Expert
CCCarole
Posts: 28,261
Registered: ‎05-21-2006

Re: Comcast blocking incoming eMail

What did they tell you?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Posts: 11
Registered: ‎11-10-2006

Re: Comcast blocking incoming eMail

They told me they have not a clue as to WHY we all are not getting these emails.

 

The rep I talked to even tried himself to sign up to get Harbor Freight email - with his comcast.net email and his gmail to compare.  He is supposed to be escalating this to a higher level. 

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming email

Interesting that this blocking email problem originally appears to have been reported first in the Greater Seattle Area.  I'm also having a problem with mail blocked by Comcast.

 

Comcast has started blocking as spam single addressee emails sent to me by an European relative.  I have been receiving his mail successfully from his address for at least two years.  This appears to have started about two weeks ago.  I'll send the details by private mail if you set that up for me.  For some time I've had periodic problems receiving mass mailings that were bounced back from legitimate local youth organizations who only send mail to registered recipients but until now I haven't failed to receive individual mailings from a relative.  Mail from his address arrives safely on my PC when a nation-wide non-Comcast email address is used.  Please note that his address has always been listed in my address book.  

 

What do I need to do to get Comcast to fix what is obviously their error?

Contributor
Posts: 7
Registered: ‎02-05-2010

Re: Comcast blocking incoming eMail

I did call, I did talk to them. Their answer after a tech was able to verify that he could reproduce the problem with RaidCall was:

(1) Yes, the RaidCall Password reset eMail is getting blocked, NOT filtered.

(2) It appears to be based on an eMail Server IP address block to prevent Phishing/Spam, NOT individual eMail addresses.

(3) There is NOTHING I can do about it (I don't have the error message or the Mail Server IP address to give the PostMaster.)

(4) RaidCall needs to contact the Comcast/Xfinity postmaster to fill out an UnBlock request.
(5) There is no assurance they will be unblocked, EVEN if they ask.

 

This entire process seems largely anti-logical since it does NOT appear to be based on anything other than "we suspect that some addresses on this eMail Server IP address are a potential threat". That method stops ALL traffic from that eMail server, even legitimate traffic (RaidCalls apparent eMail server is Google according to the tech). This is punishing the 99% for the bad deeds of the 1%.

 

It would make more sense to me if I could report Spam eMails and have that be the basis for Comcast/Xfinity blocking individual eMail addressees. Personal Filters are largely a joke as they do not provide the tools needed (send to a folder for on-line review/reporting) and the sources of Spam change so frequently.

 

So, I am now the unhappy owner of a FREE @gMail account since my PAID @comcast eMail account won't let me get my mail. Kinda like having to have a street address AND a P.O. Box so I can get my Snail Mail...

 

The funny thing is that I almost NEVER get Spam to my @gMail and can't get it to STOP with my @comcast account...

 

-Marc

 

 

Official Employee
ComcastJordan
Posts: 773
Registered: ‎03-17-2008

Re: Comcast blocking incoming eMail

Sorry for the inconvenience, Marc.  We'll have someone take a look at this immediately and see if we can clear up the issue.

Official Employee
ComcastAlex
Posts: 463
Registered: ‎01-03-2012

Re: Comcast blocking incoming eMail

MarcSeattle,

 

I'm going to be looking into this for you.  I sent a message to the RaidCall folks to see if they can give me some additional information as to how we might resolve this.  Could you send me a private message with the headers of a message you have received from RaidCall on either your Comcast or Gmail address?  In Xfinity Connect, you can right click on a message in the list view and choose to view the source of the message.  In Gmail, click on the message to view it, then click on the down arrow in the top right corner of the message (near the reply button), and choose "Show Original".   The "gibberish" at the top is what we're looking for.

Contributor
Posts: 11
Registered: ‎11-10-2006

Re: Comcast blocking incoming eMail

What I have had to do is to sign up with my GMail account on a lot of things, then set up an automatic forward on certain messages to my Comcast Account.

 

While it's not the right ANSWER, it's a temporary SOLUTION.

 

Lord only know how many other companies I'm forgotten I'm supposed to be getting email from.

 

I too am amazed at the amount of SPAM I'm still getting on a daily basis.  I don't know how many emails I get with the subject "Your friend......"

 

And the Cialis and Viagra ones have been rampant lately.

 

What happened to filtering spam based on keywords??

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming email

ComcastAlex

 

As I mentioned above, my mail from a relative is also being blocked.  How do I send a private email containing the details to Comcast for resolution?

Official Employee
ComcastAlex
Posts: 463
Registered: ‎01-03-2012

Re: Comcast blocking incoming email

Click on my name, then look on the right side, should be a link that says "Send this user a private message".  Click it, send the message to me.  Include as many details as you can.  Thank you.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming email

ComcastAlex

 

I finally get the private message sent.  In IE8 I had to click on the "Send this user...." text in your message to get the private mailbox window. Clicking on your name doesn't work.  Then I had to use the send this email button at the top of the private message window not the one at the bottom to get it sent.  Very time consuming to get the message sent because I had to work around the message responses.  Somebody needs to tighten up the code...

Official Employee
ComcastAlex
Posts: 463
Registered: ‎01-03-2012

Re: Comcast blocking incoming email

Not sure where that message went, I haven't received any private messages.  Let me send one to you, then you can try to reply.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming email

I pasted in the message my cousin received and I keep getting this response which stops the send.  It's all just text.  What's going on?  I'm using a current version of IE and XP Pro

 

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

 

I even removed the http prefix from the comcast error message link he was provided so it wasn't highlighted like a link..

 

 

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming email

ComcastAlex

 

Just to clarify.  I did try to respond as you suggested two messages above and the send wouldn't work.

Official Employee
ComcastAlex
Posts: 463
Registered: ‎01-03-2012

Re: Comcast blocking incoming email

I don't need the whole message.  Let's start with a private message that has your email address, his email address, and the date/time of the email.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming email

ComcastAlex

 

I just sent it

 

Silver Problem Solver
BruceW
Posts: 5,237
Registered: ‎12-03-2007

Re: Comcast blocking incoming email

[ Edited ]

ComcastAlex wrote: ... on the right side, should be a link that says "Send this user a private message". ...

Alex: The link you included in this message points to The_Hat_Man, not to ComcastAlex. If The_Hat_Man is using this link to send PMs, he's sending them to himself.

 

The_Hat_Man: Please use this link to send a PM to ComcastAlex: http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/4829363

Official Employee
ComcastAlex
Posts: 463
Registered: ‎01-03-2012

Re: Comcast blocking incoming email

If he clicks on my name, it should be to me, not to him.  If he clicked on his own name, yes, he would send them to himself.

Contributor
Posts: 7
Registered: ‎02-05-2010

Re: Comcast blocking incoming email

ComcastAlex-

 

Headers sent as you requested.

One from my gMail account showing a successful RaidCall Password reset; One from my Comcast account showing a succesful RaidCall Support.

Did you received them?

 

-Marc

Official Employee
ComcastAlex
Posts: 463
Registered: ‎01-03-2012

Re: Comcast blocking incoming email

MarcSeattle, You should have gotten my reply at about the same time you posted your inquiry.  Let me know if it has gone missing.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming email

I finally did get messages sent to ComcastAlex.  But it required him to initiate the communication.  Clicking on his name on this page or on the envelope icon on the resulting private message page (and everything else I tried) did not open a place to successfully type a message.  When I was finally able to correspond with ComcastAlex, the comcast private mail system would not accept the text in the error message generated by Comcast blocking my relative's email.   This whole process of reporting a problem is unnecessarily complex.  The only bright side is that ComcastAlex told me that the blocking is being removed (at least temporarily). Thank you Alex.  Now I'm waiting to confirm that my relative is able to send me email again.

 

Also note that if you try to use the spell checker in private email, your typing is permanently lost and you are sent to an error message page.  I really miss the olde days of Comcast webmail where stuff worked properly.  And I really miss the email functionality that we have lost, apparently forever.

Silver Problem Solver
BruceW
Posts: 5,237
Registered: ‎12-03-2007

Re: Comcast blocking incoming email


ComcastAlex wrote: If he clicks on my name, it should be to me, not to him.  If he clicked on his own name, yes, he would send them to himself.

All very true, but not relevant.

 

In message #13 you posted a link for The_Hat_Man so send you a PM, but that link pointed to The_Hat_Man's PMs, not to yours. I would have though you'd want to correct that.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming email

Comcast Alex.

 

Just got an email from my cousin so you did succeed in removing, for the time being, the block on his server.  He was appalled that Comcast would have the gall to block all the customers on his ISP's server instead of only those who were allegedly sending spam.  Punishing the innocent for the actions of the guilty is totally unacceptable.  He, as do all Comcast customers, feel Comcast should be only blocking the spammers but that's not going to happen, is it?

 

I had to explain to him that Comcast has a defacto monopoly in all the areas they do business in so they do whatever they want to their customers.  There are no realistic alternative providers for most of us so we just have to sit back and take it.

Official Employee
ComcastAlex
Posts: 463
Registered: ‎01-03-2012

Re: Comcast blocking incoming email

It's not really about Comcast in this case.  Almost all mail providers, large and small, use this method.  The goal is to block spammers, but occasionally, legitimate senders get caught up in this.  The sending ISP should be working to prevent outgoing spam from their systems as well.  It's a cooperative effort for everyone involved to work to decrease the amount of spam that folks get.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming email

Does Comcast automatically contact the ISP with the alleged problem in an attempt to get the alleged spamming stopped in order to protect its Comcast customer, or does Comcast just let the two injured parties (emailers) suffer the service interruption and force them to initiate resolution?  I would gather from this incident that Comcast takes no automatic action.  Seems like an ethical company would be proactive in protecting its customers.

Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: Comcast blocking incoming email


The_Hat_Man wrote:

Does Comcast automatically contact the ISP with the alleged problem in an attempt to get the alleged spamming stopped in order to protect its Comcast customer, or does Comcast just let the two injured parties (emailers) suffer the service interruption and force them to initiate resolution?  I would gather from this incident that Comcast takes no automatic action.  Seems like an ethical company would be proactive in protecting its customers.



The sending ISP can sign up with Comcast's Feedback Loop service, and then they will be notified when Comcast has detected spam and is going to block them. But if they don't request notifications, they won't get them.

Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: Comcast blocking incoming email


The_Hat_Man wrote:

I finally did get messages sent to ComcastAlex.  But it required him to initiate the communication.  Clicking on his name on this page or on the envelope icon on the resulting private message page (and everything else I tried) did not open a place to successfully type a message.



Clicking on his name doesn't open the PM page, it opens his profile. On that page, you should see on the right side "Send this user a private message". Clicking there should open up a page that you can start typing in.

 

If you click on the Envelope icon, you can then click on "Compose New Message" to start sending a message to anyone (you would put "ComcastAlex" in the To line).

New Visitor
Posts: 1
Registered: ‎02-02-2009

Re: Comcast blocking incoming eMail

Has anyone ever considered starting a class action lawsuit to stop Comast from deciding what emails they decide to block?  They are costing me money by blocking cusomer emails I have been receiving emails from for 15 years.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming eMail

Well it has happened again.  

 

Now Comcast is now blocking email from the legitimate youth group whom I have requested to send me emails.  This is a large group so they have a large number of addressees.  I have received emails from them for some time and now they have been blocked by Comcast.  I'm getting tired of Comcast blindly blocking all email from a server instead of isolating actual spammer addresses.  We pay Comcast an excessive amount of money for service and they choose to cut corners on identifying problem emailers.

 

Now I have had to bother the sending party administrator and ask them the "Domain of Blocked IP" and "Blocked IP Addresses" are because they are not clearly identified to me in the unhelpful blocked message the administrator got from Comcast.  If Comcast wants us to fill out a form begging them to stop blocking a server they should use the same terminology as in the blocking email notification.  Also because I didn't recognize the email address of the administrator, I had to contact a third person to verify its legitimacy.  It wouldn’t be so bad if the Comcast spam filter that I invoked was actually stopping spam from entering my inbox…  They appear to stop mostly legitimate email and my marking email as spam has no affect.  It keeps coming but my real mail doesn't...

 

Silver Problem Solver
BruceW
Posts: 5,237
Registered: ‎12-03-2007

Re: Comcast blocking incoming eMail


The_Hat_Man wrote: ... I'm getting tired of Comcast blindly blocking all email from a server instead of isolating actual spammer addresses. ...

How might Comcast identify the "actual spammer addresses"? Or identify what each of its customers do and do not consider to be spam? Come up with an answer to either question in a form that can be implemented as a computer program and you will be a very rich man.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming eMail

 

First of all Comcast could start blocking the email address that was "reported" or "identified" as "maybe" being a spammer instead of blocking the whole server.  That's just lazy!  Then Comcast could contact the entity that controls the server and inform them they will be blocked if they don't stop the "spammer".  Comcast should also contact their customers and tell them a specific address was being blocked so the customer could quickly indicate whether it was spam or not.  I don't know that my incoming email is being blocked until the sender somehow discovers it and figures out another way to contact me.  If I wanted to take more time I could be more specific on a solution but my conclusion is that Comcast should not be blocking emails from my relatives or legitimate local youth organization entities from which I have requested to receive emails.  BLOCK EMAIL ADDRESSES NOT SERVERS UNLESS THE SERVER IS DEDICATED TO EXCLUSIVELY SENDING SPAM OR THE OWNER WON'T CONTROL THE SERVER.  In one of my blockage situations, my English relative didn't even have a way of contacting the server owner because it was part of a confusing chain of service agreements with a university alumni group.   I have had to provide an alternative email address with another major, more thoughtful, US ISP (who doesn't willy-nilly block email) who forwards email to me so my relatives can contact me unhindered.

 

And finally questionable outfits like Linked In should be forced to have a mechanism for stopping the spam sent in the name of their "customers".  I've contacted the individuals involved but it seems as though Linked In has resumed sending emails in their name again.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming eMail

Oh and the Comcast spam blocking doesn't work anyway because I'm receiving stuff daily that is obviously spam.  

 

For example: FREE TRIAL - The Diet Patch That Works  

 

This and the other magic pills from various companies that will solve all my potential problems.

 

Give me a break, legitimate mail is being blocked and obvious spam is getting through.

 

 

Contributor
Posts: 11
Registered: ‎11-10-2006

Re: Comcast blocking incoming eMail

They can't block spammer emails quite that easily because they change their emails message by message sometimes. A Comcast rep told me that if enough people mark an address as spam they will block it. I wonder how many people really do "mark as spam" because one has to be using Webmail to do that. I'd like to see some sort of better subject filtering. I continually get emails with "Your friend so-and-so" sent you this - lately with 20-some ....... included. Why isn't THAT getting filtered??
Comcast are you listening??
Visitor
Posts: 3
Registered: ‎08-12-2008

Re: Comcast blocking incoming eMail

I just finished reading this thread because of specific email not getting through to one of my accounts, which has no filters set.

 

This is unreal. With all the advertising Comcast does about their wonderful service and people have to rely on gmail to actually receive legitimate email, but spam still makes it through and is seemingly unstoppable?

 

Part way into the thread I was going to call the number provided, but apparently that's a waste of time. Guess I'll give the company my gmail account.

 

Comcast: Wow.

 

Other Comcast customers on this thread: Thank you for all the time you saved me. Good karma to all of you.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming eMail

Well Comcast has started blocking email from my English relative again because they think his ISP's server "might be" hosting spammers.  So now he again has to send me email that is forwarded through my alternate American ISP that doesn't willy-nilly block email because it is to lazy to institute intelligent spam control.  Wonderful, now Comcast is developing an international reputation for poor email service in addition to their already existing national reputation.

 

Wouldn't it be more appropriate if Comcast worked with the English ISP and helped them eliminate the "possible" spammer instead just assuming there was spamming and leaving the ISP and Comcast customers hanging.  Guess Comcast just can't bother going after bad guys like more reputable companies are doing.

New Visitor
dkhedrick
Posts: 1
Registered: ‎11-05-2012

Re: Comcast blocking incoming eMail

I am a late-comer to this forum but am here at the forums because of this issue.  My family and I are abroad for the year and are not receiving a lot of email.  This problem seems to have worsened in the past few weeks.  People who are contacts listed as my contacts, including my wife's work email, cannot get through to me.  I share a ton of anger and frustration with many of you.  What an awful, crazy situation for an email that we pay hefty each month for.  Urrggh is all I can say....

Email Expert
CCCarole
Posts: 28,261
Registered: ‎05-21-2006

Re: Comcast blocking incoming eMail

 

 

See this information:  Many times email is blocked because a server used in Europe is sending out spam.  I don't mean the domain, but a server itself.  See if this helps you.

 

If email is unable to be delivered to a Comcast.net email address, it's possible the sender's email provider is blocked as an anti-spam precaution for Comcast customers.

The error message the sender receives contains a URL. This URL links to an FAQ with valuable information regarding the issue and steps necessary to request removal.

Email administrators can submit the blocked IP address to the Comcast Security Assurance department to determine if the IP address is eligible for removal by completing the Blocked Provider Request Form. Requests submitted through this form are reviewed on a 24 X 7 basis

Click here for a detailed list of error messages and associated FAQ's

 

Are you getting any blocked messages when you send?  Are the people who are sending to you get a bounced message?  If yes to either one, you can post the message you are receiving.  REMOVE the beginning portion of all email addresses in the message, leaving only the domain name intact.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Official Employee
ComcastJordan
Posts: 773
Registered: ‎03-17-2008

Re: Comcast blocking incoming eMail

Can you provide the name of the ISP, so we can investigate the matter?

Contributor
Posts: 7
Registered: ‎02-05-2010

Re: Comcast blocking incoming eMail

[ Edited ]

Summary to date:

 

Problem:

(1) Comcast, in the 'name' of Customer Service, blocks eMails using methods that do nothing to protect legitimate traffic from being erroneously blocked.

(2) Comcast seems unable/unwilling to stop the multiple, obvious, repetitive, obnoxious Spam and Phishing eMails I receive on a routine basis.

(3) COMCAST eMail Filters are basically useless as a tool to handle (2) above.

(4) Comcasts 'solution' is to contact the 'Customer Security Assurance' organization which is POWERLESS to address the issue from COMCAST's Customers (my) end.

(5) Comcast, a service I PAY a great deal of money for, has forced me to use a FREE service (gMail) to continue to receive legitimate eMail traffic that COMCAST previously allowed through.  

(6) Pseudo Help Desk drone commentary often confuses the issue more.

 

Conclusions

(1) Clearly identified problem receiving eMails was/is CREATED by Comcast.

(2) For all the fancy words of the "help desk drones", NOTHING has changed.

(3) COMCAST's attitude here, based on behavior, qualifies as "DILLIGAF". (Does It Look Like I Give A F...)

(4) COMCAST's attitude here FEELS like just another big corporation rip off: Take the money, but argue about not providing the goods/services the customer pays for.

(5) I am quite tired of being 'updated' on this 'issue' that COMCAST obviously has ZERO intention of ever solving.

 

Sign me,

Disgusted Marc In Seattle

 

Official Employee
ComcastAlex
Posts: 463
Registered: ‎01-03-2012

Re: Comcast blocking incoming eMail

MarcSeattle: I'd be interested in helping you resolve any issues you're having with Comcast mail service.  If you'd like to send me a private message with the senders and approximate dates/times, I'll do what I can to help you.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming eMail

 

ComcastAlex

 

Well, Comcast is back at it again, Alex.  They've resumed blocking my English Cousin's emails that you and I have communicated about.  You warned me you could only achieve a temporary fix.  Now he again has to send me email through another US ISP who doesn't willy-nilly block legitimate emails.  It would be interesting to know if Comcast management has ever had their email blocked in this manner.  Probably not!  If it had it happened, this travesty would have been immediately stopped.

 

If Comcast didn’t have a monopoly in our area, I would change ISP’s to avoid their excessive charges and poor service.  But until then, I'm stuck.

Official Employee
ComcastAlex
Posts: 463
Registered: ‎01-03-2012

Re: Comcast blocking incoming eMail

The_Hat_Man:  I'll send you a private message about this.  We probably have enough details to resolve this again, just want to make sure everything is the same as it was before.

Recognized Contributor
Posts: 181
Registered: ‎08-12-2006

Re: Comcast blocking incoming eMail

I haven't seen the blocked message he received, but I don't think anything has changed.

 

I sent him the information you included in your private message.

 

Thank you very much for your help.

Official Employee
ComcastAlex
Posts: 463
Registered: ‎01-03-2012
New Visitor
Frank123456
Posts: 1
Registered: ‎01-19-2013

Re: Comcast blocking incoming eMail

We are experiencing the same issues, Comcast is blocking the email from certain providers, without any notice to the customer and not saving in in the spam box.

 

This is a very poor primitive business initiative on the part of Comcast

Visitor
cvargason
Posts: 4
Registered: ‎01-20-2013

Re: Comcast blocking incoming eMail

I am begining to see this too. I can't get emails from certain sites I sign up for but yet certain addresses I send to my spam folder keep showing up with the same exact address as the one I added to the spam folder. it honestly would be better for them to let everything through and just have us all mark what we think is spam for our indiviual accounts instead of blocking all servers they think are spam. I get less spam on gmail and they don't filter out whole servers that I need mail from.

Email Expert
CCCarole
Posts: 28,261
Registered: ‎05-21-2006

Re: Comcast blocking incoming eMail


Frank123456 wrote:

We are experiencing the same issues, Comcast is blocking the email from certain providers, without any notice to the customer and not saving in in the spam box.

 

This is a very poor primitive business initiative on the part of Comcast


Frank, 

If email is being blocked the sender should be receiving a blocked message email telling them what they need to do to get unblocked.  The message will also contain a link.

 

You may also want to contact the security assurance department for assistance.

 

Security Assurance Department

 
The Customer Security Assurance organization is here to help you have a safe and secure online experience. This dedicated group of security professionals responds to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues. 
 
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 888-565-4329
 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.