E-Mail and Xfinity Connect Help

[beefstu]

I'm in Middletown, Ct same problem

[Tearsofaclown]

This is on a couple of other threads that got started about this issue:

We are currently working on this issue right now.  As soon as I have more details I will let you know.  Unfortunately right now we don't have an ETR.

I am locking this thread.  We will track this in this thread.

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Co​nnect-Help/Comcast-email-down/td-p/1163131

Sounds like they aware but don't know when it will be fixed.

[RKleis]

I contacted Comcast and got a recording that their email servers are having technical issues and their techs are aware of the problem and are working to resolve the issue. They did not give a time frame when the servers would be back on line.

[tallbjp]

same here in Denve, CO... friday the 13th? Nice... now gimmie my email back! :-)

[twbiggs]

Same problems here in Seattle area too -

[chip4343]

Comcast email is down for me too.  I tried firefox and IE it just keeps saying server is down when I try to open an email.

The connection was reset  
      
        
        
          The connection to the server was reset while the page was loading.

[Tearsofaclown]

This is the only thread being left open to discuss this issue. I hope thye will let us know when it is fixed. Very frustrating that we can't check our emails.

[geoffreyj]

Comcast PLEASE post something on the home pag about the outage.e

[lenvest]

Outlook is able to retrieve my Comcast emails.

[cboyer928]

I can't access my email either-get fixed.  What is the problem?

[BruceW]

If you're getting a "cannot find the server sz????.??.mail.comcast.net" message when you try to access webmail, you can work around the problem by changing your DNS server settings to Google's 8.8.4.4 and 8.8.8.8 or some other public DNS servers.

[Jane-Banks54]

Thanks for contacting Comcast.  I HATE trying to get someone on the phone - it's almost impossible.  Hope the "technical issues" are resolved soon.  Maybe one of the two snowflakes that have fallen in the area have knocked out the service.

[fendercity]

Down in Nashville

[Welcome_to_Post]

Servers are down.  Explained in another thread on this board, and in several in the email forum.

[lionkathy14-T]

GEEEE -- so far I've receive at lease a 6 e-mails from Comcast, but why bother sending them, I can't get to them to read them!!!!

[Bill256]

Firefox can't find the server at sz0044.ev.mail.comcast.net. - Chicago Area.

One would think that there would be some kind of redundant email server that comcast could move over to?  What do sites like hotmail, yahoo, etc do in cases like this?  Like I said in my above post, the last time this happened, email was down for around 16-18 hours.  At one point, after 12 hours or so, I could send emails but was not receiving any email.  Then at 4am, I started getting a lot of emails from clients, complaining...

So yeah, not so good.  If we could at least get into our contact lists, we could copy them to another email client...

Comcast tech support said it would call back between forty seven minutes and an hour and eighteen minutes...  Nice.  Last time this happened, the woman I spoke with at tech support didn't even know there was a Nationwide email outage...

Oh well.

[mick7]

FYI Comcast,

Salem, Oregon is also down...........Mick 7

[Radinski]

Kentwood, MI. Started as unable to attach document. xfinity should give customers a discount!

[chrissy1430]

Down in MA too.

[ridge515]

 In deep south (Mississippi) having same problem. But I can check e-mail on IPhone.  (go figure)

Moved in Sept 2011 to new house and have had nothing but trouble with COMCAST . They always have some unexplained answer thats just BS.  I agree that COMCAST must be under  the influence of something and all of the service reps are aliens.

[gitfixer]

I keep getting the same kind of messages when I try to get on my mail in Tennessee. I pay comcast for full time service but that's not what I get! There seems to be a lot of down time with them. I think some lawyer should jump on a class action suite against these idiots when you consider the absorbent fees they charge for these part time services.

[Syllogism]

Thanks for posting this.

[christianmatteo]

Down in jersey also. Although, I can access emails from my laptop.  Strange.

[wolfance]

DOWN in colorado too!!!

[LadyLegato]

Thanks for posting.  I've been on hold w/Comcast support for over 30 minutes. Now I can hang up.   You'd think they would have a msg about the nationwide emal issue for callers, instead of having them wait for a rep.  Guess our time isn't important to them. 

[12tlm32]

Down in Georgia as well.

[Bryants]

Not happy with Comcast to begin with. . .now this!  <sigh>  Too bad I live in an area where my options are limited, or I'd switch in a heartbeat!

[pworf]

Cannot open email - not with firefox or ie.  Get message can't find server at sz0039.ev.mail.comcast.net.  Just paid the bill too. 

[rpsltd]

I am able to logon to comcast and go essentially every where else, but am not able to access my email.- I get disconnected and message to diagnose the issue.. Have tried several times. We need to obtain our emails.

[vince43]

I have the same issue!  Hopefully, comcast will fix it soon.

[reallyyourkidin]

I got my comcast bill for this month in Nashville, and they are charging for the free digital boxis now!! Bill goes up 50 to sixty dollars abd you can't access your e=mail!!

[anointedtoday]

I also am getting the same message.  What is going on?  

[ChicagoMel]

Another Chicago person.

Here's the odd thing.

This address works.

http://xfinityconnect.mail.comcast.net/connect/

But my regular one won't.

EDIT: That's only the preview. No go on the actual box.

Probably would work on my Android phone's mobile app though.

[eye613]

I can see my e-mails, but cannot open any of them.  What's going on???

[maypo56]

I've been trying for hours to read my emails and everytime I do it says cannot find server. Everything else works but the email.

[Snickerdoodle45]

NOOOOOO   !!!!!   Can't access email in Wheeling,WV  .....  Frustrating!

[Vicissitude24]

I believe they are working on it right now..

and i think its a dns issue on their server. since you can access it using a different dns server or connection

let's be patient guys.

[dav1]

can not open email have no dns connection

[maypo56]

Some people live by their emails. What the *&^% is the problem ????

[Anon443946]

I spoke with Comcast and they are having trouble with email down.

[SusanJS]

I can't either...wish they would reply to someone and let us know what is going on and how long before it's resolved...

[AnnieBunnie1]

This "downed" email has me baffled and a little annoyed.  Please send a message as to when it will be fixed and/or how I can access my email.  Thank you

[OregonRoadie]

In regard to changing the DNS, now why would thousands of affected users do that?  It is Comcast's problem to resolve, not the user's issue to work around.  I doubt that less than 1% of Comcast users know what DNS is.

[angeldeb82]

I'm getting the same issue here in Conecticut!  When will the e-mail page be back up?! 

[sweetde]

I thought it was just me. I've been pulling my hair out trying everything to fix this!!

[nola1]

I can get my email on my Blackberry.  How do I stop the barrage of community mailers (which say nothing of value) eminating from Comcast?

[Bryants]

Nice of them to email me some solutions WHEN I CAN'T OPEN THEM!  How dumb can they be???

[castcominator1]

I am having the same problem...was on email this morning early but cannot open individual emails now...whats up comcast?

[lstrickland]

I am having the exact same problem, it was fine early this morning?  I need to access emails as well.

[tjhlan]

can't get to "entire box"

can see emails but when I try to open it to the larger screen...it drops....CC phone call was 16 minute hold then went to CA ...I am in PA.....and we are forced to watch a Chicago station....what a crappy company