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New Visitor
GoldenGary
Posts: 1
Registered: ‎08-17-2011

Comcast.net Slow to load email

Why does it take so long for comcast.net to load my email?  From the home page I have to click on the Email icon twice just to get to the log on page.  Then I get the stupid preview page, I just want to go straight to my email.  All of this is just aggravating, and slows down the whole process of getting my email in a timely manner.  I though Comcast was suppose to be high speed.  It seems Comcast is doing this intentionally so we will have to look at all their adds, despicable.  And it is not my equipment or my internet speed, all other sites seem to be fast. 

Contributor
Bob1946
Posts: 5
Registered: ‎08-17-2011

Re: Comcast.net Slow to load email

We have the same or similar issue on 2 separate computers, running winXP and Win7, using Eudora for the email client. It takes >2 minutes to connect to the Comcast POP server when Eudora is first launched. It DOES eventually connect, so I guess we should be thankful. But it is annoying. Has anyone out there had this issue and fixed it?

Email Expert
CCCarole
Posts: 28,876
Registered: ‎05-21-2006

Re: Comcast.net Slow to load email

Have you cleared your broswer cache? Have you tried using the LITE version of XC if you are using the fULL version? 

many customers have voiced their opinion on the Preview window as well.  hopefully, Comcast will consider the feedback, and at the least, give customers of choice regarding displaying the Preview window.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
Bob1946
Posts: 5
Registered: ‎08-17-2011

Re: Comcast.net Slow to load email

I don't use a browser for email. Eudora has its own user interface.

Email Expert
JR071702
Posts: 6,888
Registered: ‎03-10-2004

Re: Comcast.net Slow to load email


Bob1946 wrote:

We have the same or similar issue on 2 separate computers, running winXP and Win7, using Eudora for the email client. It takes >2 minutes to connect to the Comcast POP server when Eudora is first launched. It DOES eventually connect, so I guess we should be thankful. But it is annoying. Has anyone out there had this issue and fixed it?


Have you power cycled your cable modem and your router?

 

Is your firmware on your router up to date?

 

JR

Contributor
Bob1946
Posts: 5
Registered: ‎08-17-2011

Re: Comcast.net Slow to load email

Yeah. I have a new Motorola SBG6580, a DOCSIS 3.0, GigE cable modem. I also have a new Netgear FVS318G ProSafe 8-port Gigabit router. I installed these last weekend.

 

Eudora performance is the same before and after installation. I have timed the initial connect time multiple times today - the time from when Eudora is first launched until either emails start to download or I get the "No new messages" statement. That time is consistently 60 seconds, or sometimes 5-10 seconds longer.

 

I wonder if it is the number of jumps from me to a Comcast POP server, vs the Comcast web server where Xfinity is hosted. That shouldn't be a noticeable thing in a properly constructed network, but I'm grasping at straws to understand why high-speed should take that long to connect. I have Blast! (measured bursts of 20 Mbps down, 5 Mbps up) so network speed shouldn't be a primary cause, right?

 

bc

Contributor
alfa73
Posts: 24
Registered: ‎06-24-2011

Re: Comcast.net Slow to load email

You keep saying the cashe, and it's NOT that. 

 

It happens on all the machines I run, pre-scan, post scan, pre clean, post clean.

 

What it appears to be is the stupid advertisements searching your machine for reference, and then slowly going back out to find appropriate spam.  Silly.

 

It's slow, and it's not cashe.

Contributor
Bob1946
Posts: 5
Registered: ‎08-17-2011

Re: Comcast.net Slow to load email

alpha73, thanks for your input.

Could your conjecture regarding my situation be the case when I'm not accessing email via a web browser? Eudora has its own user interface. It uses POP & SMTP protocols to interact with the email server, not http or htttps. I don't see how an external app could get to the kind of personal tracking data that web services use to embed ads into emails or web pages even if it came into my Eudora Inbox folder hanging itself as an attachment onto one of my emails. I don't get "ads" in my emails. I do get emails with embedded graphics, which ARE the message content. Please educate me if I need it.

 

I'm thinking that my spyware filters would sense any app that tried to sneak in through the open port that Eudora is using while Eudora is waiting for the email server to transmit. And I am trusting Comcast that they don't knowingly participate in or allow that type of rude network behavior. Do you agree?

 

The slowness I am referring to is the deadband between when I first launch Eudora and when the traffic FIRST starts coming my way. The Eudora client first splashes "empty" progress bars as soon as the comm link with the email server is established. The progress bars start to fill in as emails begin to be transmitted. In my case that deadband is consistently a minute, plus 5-15 sec. I'm saying that's too long for supposedly 16-20 Mbps download speeds that I am paying for.

 

I appreciate your thoughts on a good diagnosis.

Email Expert
CCCarole
Posts: 28,876
Registered: ‎05-21-2006

Re: Comcast.net Slow to load email

Bob

 

I have notified the Administrator of your posts.  Hopefully one of the Moderators can help you further.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
alfa73
Posts: 24
Registered: ‎06-24-2011

Re: Comcast.net Slow to load email

I was actually replying to the OP, who is also having problems with all of the ads, as well as on of the specialist common reply to be cashe. 

 

One day it was ok, the next day, after the update, it was substaintially slower.


This is not high speed interent.

Email Expert
CCCarole
Posts: 28,876
Registered: ‎05-21-2006

Re: Comcast.net Slow to load email


alfa73 wrote:

I was actually replying to the OP, who is also having problems with all of the ads, as well as on of the specialist common reply to be cashe. 

 

One day it was ok, the next day, after the update, it was substaintially slower.


This is not high speed interent.


alfa73,

 

The common reply to clear your cache does solve issues for many users who do not ever clear their cache.

 

You refer to an update, do you mean the switch over from Smartzone to XfinityConnect?   Which version do you use please?  (full or lite)  Which browser/version?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
alfa73
Posts: 24
Registered: ‎06-24-2011

Re: Comcast.net Slow to load email

Yes, from slow smartzone to much, much slower xfinity.

 

Both lite and normal versions are slow.  Primarily use explorer 9.

 

Should be pretty clear by now that it's not cashe, but the web based e-mail is loaded with too much useless stuff.

Email Expert
CCCarole
Posts: 28,876
Registered: ‎05-21-2006

Re: Comcast.net Slow to load email

[ Edited ]

I don't have the issue.  I use IE 9 and I use FF 6.0 .  If all that you want to do until this issue is fixed, you might want to try using the very,very basic Mobile version which is m.comcast.net   Or- use an email client.

While you may think the features available are 'useless', many of them come from requests made by other users like yourself.

 

 

 





Need Email Help? Please post the following information in your post.
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Details of the problem you are having.




Contributor
alfa73
Posts: 24
Registered: ‎06-24-2011

Re: Comcast.net Slow to load email

Mobile does not allow you to do attachments.

 

And my problem is across 5 computers, 3 at home, and two at work.

 

Which should make it obvious that web-based version is what I'm using.

 

If features are added but not liked by all (and I've seen others complain), they should be set up so that I, the paying user, can turn them off.

 

What I find funny, carol, is that your answers consistently blame me for my problems- you don't have the problem (or you must be like the comcast characters, the sloskis) or it's my cashe, or I should use something else.

 

But nothing addresses the fact that there are so many other web-based e-mail systems out there that are quite a bit faster, say Google, and that comcast goes from slow to slower.

 

Yes, I can change e-mails, but thanks to my loyalty as a customer, this e-mail was used a lot.  So telling me that it's my problem and that I should change is not an acceptable answer.  Comcast changed and broke.  Fix it.

Visitor
mariner22
Posts: 3
Registered: ‎08-22-2011

Re: Comcast.net Slow to load email

My wife uses Eudora and I use outlook express on the same computer.  Eudora recently slowed down to the point that it takes 90 seconds for the initial connection to the POP server.  Outlook Express connects in a second or two.  My wife also has problems with timeout disconnects which I have been resending multiple times to get a email to go.  Until I read posts here I thought problem is local but am not sure.  I am tempted to move my Windows back a couple of diagnostic points as we have been getting a lot of automatic updates..  Any sugggestion would be appreciated..

Contributor
Bob1946-2
Posts: 7
Registered: ‎08-22-2011

Re: Comcast.net Slow to load email

mariner22, I think it's email client-server integration issues, not your OS upgrades. But if it's easy for you to revert, you could confirm my assertion.

 

My neighbor uses Outlook Express and has similar response as yours.

-When exactly did your wife's Eudora problems emerge; i.e.; what was the SW or network situation on the PC?

-Did the timeouts emerge later or at the same time?

-What city are you in? We are in Tucson. I'm just curious & grasping at straws. Geographic location should not matter in this case because the email server is the same for both Eudora and Outook: same email server (mirrored or not), running POP3 and SMTP protocols. Maybe Comcast's POP3 server is topographically far from just about everybody, just some farther than others. That could lead to some network congestion issues viewed by us as slow response, some slower than others by network length from the server. That's probably a stretch, but no one at Comcast has said not so.

 

The only other difference I can think of is that Outlook may offer more user control than Eudora does over the port numbers used to send & receive the emails. As I read the limited documentation from Qualcomm (last Eudora for-profit vendor) and from Comcast regarding port usage and features of each, it is ambiguous how to set up Eudora. There appears to be a 3x3 matrix of possibilities and I haven't had the time or energy to exhaustively try all options.

 

I have just about started to think about the 70+ second delay in initial response from Comcast to our Eudora clients to be a "feature" of Eudora on Comcast.  =:- \   The good news in this story is that in our case the Comcast email server response is consistent and stable, and subsequent <Ctrl>+M's after launch don't take that long.

 

We haven't experienced the send timeouts you cite. If you are running a wireless net inside your home or are experiencing timeouts over wi-fi, it may be a connectivity issue. Move closer to the transmitter &/or don't walk around during a send. That's not the issue for us because our Eudora machines connect to Comcast via copper. Hint: 802.11n is more stable & has more range than .11b or .11g . Just remember to use a security key on your wireless net.

 

Maybe your response will trigger a few neurons about alternative approaches to try. Besides training our wives to use Outlook.  =;^)

Visitor
mariner22
Posts: 3
Registered: ‎08-22-2011

Re: Comcast.net Slow to load email

Bob thanks for your reply.  My Connect time has been slowly increasing but has got very bad last couple of months.  We are at other end of country in northern Vermont. 

My system is a desktop and is a couple of feet away from the Comcast incoming modem.  I do not operate on a network. Had a thought today.  My wife keeps lots of old emails downloaded in her in basket.  Am wondering if the size has gone over a critical size.   Also she reports things have intermittently improved. 

Email Expert
CCCarole
Posts: 28,876
Registered: ‎05-21-2006

Re: Comcast.net Slow to load email


mariner22 wrote:

Bob thanks for your reply.  My Connect time has been slowly increasing but has got very bad last couple of months.  We are at other end of country in northern Vermont. 

My system is a desktop and is a couple of feet away from the Comcast incoming modem.  I do not operate on a network. Had a thought today.  My wife keeps lots of old emails downloaded in her in basket.  Am wondering if the size has gone over a critical size.   Also she reports things have intermittently improved. 


You do have 10G of storage space in XfinityConnect.  But, it is always a good thing to move old messages from the Inbox to Folders you can create in XC too.  Are you clearing your browser cache often too?  Do you have your antivirus scanning your email?

If you are having slow connection issues, are they only with connectioning to Email, Comcast homepage?


 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Contributor
myethreesuns
Posts: 11
Registered: ‎08-24-2011

Re: Comcast.net Slow to load email

having the exact same problem here. Slow to access email login and then email. All other websites load quickly. The only slowness issue in my case is accessing the login screen to email....sometimes never loads and other times takes 2-3 minutes. Every time comcast makes an upgrade to the email service, it gets worse and worse....be nice if things improved.

Official Employee
cc_xc
Posts: 590
Registered: ‎08-19-2011

Re: Comcast.net Slow to load email

Does clearing cache and cookies have any effect?

Contributor
Bob1946-2
Posts: 7
Registered: ‎08-22-2011

Re: Comcast.net Slow to load email

We use Eudora on our home PCs for the email client. Our web browsers aren't even running when we experience our brand of server slowness, so your suggested remedies would not apply to our situation.

 

This does bring up a possibility though. If other users are experiencing similar slowness while using a web browser (is one slower than another?), then that may suggest some other cause of OUR slowness than Comcast's implementation on their network of their SMTP server.

 

For web browser email users, in IE9 you might try making sure that ALL settings for SSL & TSL are turned ON in IE9>Internet Options>Advanced Tab>Security section (there are 5 of them). If you are running IE8 or older, look for similar settings in similar places. That idea came from someone's previous post on this chain. I tried it in the hope that Windows had integrated the IE window background functions with the Eudora window somehow. But it didn't improve my brand of slowness. Your mileage may vary.

 

How about your running 4 test cases and reporting back which steps, if any, improved your brand of slowness (don't worry, this won't take very long to do):

  (a) Do whatever you do that is slow.

  (b) Clear the cache, close the browser, re-launch the browser & then repeat (a).

  (c) Weed out all or whichever cookies you don't want to keep, close the browser, re-launch the browser & then repeat (a).

  (d) Toggle ON all of the SSL & TSL settings per my suggestions in previous paragraph.

 

IMHO we need to keep documenting these issues together like we have started doing with this chain. Unless Comcast can see real evidence that this is a widespread issue, they will continue to consider each of our reports to them as separate, trivial issues. A large network provider usually has to work the percentages. Maybe we ARE small in number and isolated and can help each other more than the Comcast checklisters can. But if there is a systemic issue, only by all of us bunching our technical concerns together can we get the collective concern elevated to the point that that an experienced Comcast network troubleshooter may see all of the isues and then be able to make improvement recommendations to the network implementers.

 

I wish I knew if Comcast has a process for a user to respectfully request an elevation of a complaint to a more experienced troubleshooter than Comcast's "first line of defense." If they have that, I certainly haven't been notified and can't find that link on their sites. We are probably all adults here. Comcast wants to provide excellent service. We all want to get what we are paying for with minimum hassle. So we can all work together over a somewhat longer term to find what the real culprit(s) is(are) to our issue(s), or we can take one of the more expedient routes if that's all the time or energy we choose to expend on this: (a) select a different email application; (b) select a different ISP. Out here in the Western hinterlands, there may be only one real choice of ISP with high-speed per community. So I am stuck with the longer-term route. But I know you folks "Back East" have choices.

 

Keep it rolling.

Contributor
Bob1946-2
Posts: 7
Registered: ‎08-22-2011

Re: Comcast.net Slow to load email

Another thought -- CCCarole's response to mariner22 has some merit. Does a large Inbox used for temporary (or permanent) storage slow down the email connect time?

 

To test this hypothesis, I moved all of my Inbox emails to a separate Eudora folder. Then I shut down Eudora and let the inbound emails accumulate overnight on the Comcast server. When I re-launched Eudora this morning, it took the same 60-70 seconds to start transferring the 5 emails that had accumulated overnight as it takes when there are 65 or more emails in the Inbox. Conclusion: For Eudora emailing, the hypothesis does not hold.

 

For web browser-based emailing, the hypothesis needs to be tested and findings reported. Does your brand of email transfer slowness improve or not if you empty your Inbox? Does your brand of email transfer slowness improve or not if you temporarily suspend your virus / spyware / malware detection suite, whether installed on your machine or accessed via a cloud architecture? You might consider trying & reporting back to this chain.

Visitor
mariner22
Posts: 3
Registered: ‎08-22-2011

Re: Comcast.net Slow to load email

Connect time was down to 15 seconds today.  Wonder if someone from Comcast has become aware of our problem???

Official Employee
cc_xc
Posts: 590
Registered: ‎08-19-2011

Re: Comcast.net Slow to load email

Bob - I think there were two issues going on in this thread.  Yours are with POP.  I might have missed in your previous messages, but do you have a lot of emails on the server and set the client to leave messages on the server when it POP's?  That could have an affect on download time, even if there are only a few new messages to download.

 

For the others -

If the webmail issues are still unresolved, can someone try to just login to comcast.net using the top-right "sign in" link and let me know if the issues occur then as well?

Contributor
Bob1946-2
Posts: 7
Registered: ‎08-22-2011

Re: Comcast.net Slow to load email

cc_xc, I have my Eudora set to download emails from the Comcast POP server & to delete them from the POP server whenever I close my Eudora client. That usually happens at least once per day. My daily traffic load is usually pretty low, 5 or 6. Somedays it gets as large as 10-15.

 

This morning when I first launched Eudora I had 6 messages in the Inbox. It still took 75 seconds to start downloding them. Since you are new to the thread, I have previously stated that since I am paying for the Blast! option (16-20 Mbps down, 2-5 Mbps up), I'm finding that amount of slowness at best marginallly acceptable. I have never experienced this phenomenon from any other ISP I have used.

 

Your reply prompted another of my neurons to fire, which leads to a question. As part of the Comcast>Xfinity upgrades, was your POP server virtualized where it was perviously raw on the physical hardware? If so, that sw-to-hw latency might be a factor? Combining that with network congestion between your server farm and my client in the Western hinterlands, and mariner22's client in the Northeastern woods, could add up to some slowness experienced at the clients.

 

Others following this thread who have web browser email issues should chime in with their results from cc_cx's request to each of you if you want to be part of the solution.

 

Respectfully,

 

Bob_1946

New Visitor
ragomes
Posts: 1
Registered: ‎03-29-2010

Re: Comcast.net Slow to load email

Here it is July 30, 2012, and still I have to click "email" on the Xfinity home page 3 to 4 time to get to the gaddam email page.  Then, it asks me to "sign-on again"  even though the friggen "remember me" box is always checked. 

 

Come on Comcast, get your chit in one sock. 

 

And please, I don't need any suggestions on another email program to install to see my email.  The friggen interface on the browser should freaking work.

Contributor
KGrob
Posts: 14
Registered: ‎10-19-2011

Re: Comcast.net Slow to load email

Same thing here.  Started yesterday out of the blue.  I shut down everything and started everything again.  It was fine for about five minutes.  Then it started again.

 

Bummer.

 

If I didn't need high-speed Internet access so badly and if Comcast didn't have a virtual monopoly where I live, I would have dumped them long ago.

New Visitor
weishuhn5
Posts: 1
Registered: ‎08-24-2012

Re: Comcast.net Slow to load email

Same problem here!  Comcast is less than helpful, saying that it should reset wireless, blah, blah, blah.  Not a problem on my end as EVERY OTHER SITE works fine!!!!   UGH! 

Visitor
Ravendriver
Posts: 4
Registered: ‎11-05-2012

Re: Comcast.net Slow to load email

Same problem here when I use IE9 to check email.  Cache cleared, not on WiFi, and over the last few weeks it takes 30-45 seconds for page to open after I enter name/password.  It just locks up.

Email Expert
CCCarole
Posts: 28,876
Registered: ‎05-21-2006

Re: Comcast.net Slow to load email

[ Edited ]

A Comcast Moderator posted this in another thread:

 

Hello,

 

If you are experiencing "server slow to respond" error:

 

Please send me a private message with the email address that is having the issue. 

To send a private message, click on "cc_xc" then "send this user a private message".

 

Please include the following information in your post:

Do you use XfinityConnect? The Full or Lite version?

Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)

Which browser/version do you use? And- have you cleared your browser cache?

Which operating system? XP, Vista, Windows 7, Mac OS X

Details of the problem you are having.

 

1) Clear your Internet Cache and History and clear your browser cookies.
2. Login to your email and verify if error is still happening->if so move to step 3.
3) Backup your Internet Explorer browser "Bookmarks", then reset your browser to the default settings.
4. Login to your email and verify if error is still happening->if it is move to step5.
5) Try a different browser - Firefox, Chrome, or Internet Explorer depending on your current browser.

 

Regards,

CC_XC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Visitor
Ravendriver
Posts: 4
Registered: ‎11-05-2012

Re: Comcast.net Slow to load email

I must be blind, but where is "cc_xc"?

Email Expert
CCCarole
Posts: 28,876
Registered: ‎05-21-2006

Re: Comcast.net Slow to load email

To send a Private message to cc_xc:

 

Private Messages (PM’s)

 

At the top of each Forum page you will see a small white envelope  screenshot.108.jpg

 

This is the icon for Private Messages, referred to as ‘PM’s’.  A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

 

 

The white envelope turns to yellow when you receive a PM.  screenshot.107.jpg

 

To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new MessageType in cc_xc in the TO field. 

You can also access this area by clicking on the Username in a Thread or post.  By default, Private Messages are enabled.  You can disable this feature in My Settings>Preferences> Private Messenger.

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Regular Visitor
Posts: 2
Registered: ‎05-31-2006

Re: Comcast.net Slow to load email

Just changed my e-mail preferences to lite version. No more waiting for email to load .

Go to prefences, general and change version to lite.

Visitor
Ravendriver
Posts: 4
Registered: ‎11-05-2012

Re: Comcast.net Slow to load email

Brunorg, thank you very much.  That fixed the problem on my end.  Have a great holiday.

Regular Visitor
Posts: 2
Registered: ‎05-31-2006

Re: Comcast.net Slow to load email

If your using multible email accounts you have to change each one to the litr version

Visitor
Ravendriver
Posts: 4
Registered: ‎11-05-2012

Re: Comcast.net Slow to load email

Yes, I changed each one.  Thank you!

Contributor
Posts: 18
Registered: ‎03-12-2010

Re: Comcast.net Slow to load email

When I run xfinity email on IE 64-bit, the emails load much faster. However, you must still go thru the useless first screen and the completely useless "Inbox Preview" screen.

Visitor
bcmaylo
Posts: 4
Registered: ‎05-03-2013

Re: Comcast.net Slow to load email

[ Edited ]

Ignore this message.  I sent it private.

New Visitor
Qozjay
Posts: 3
Registered: ‎06-28-2013

Re: Comcast.net Slow to load email

18 JUL 2013

 

 Ive noticed people have been having this problem since 2011. I changed my preferrence to lite as well and that helped me out.

 

 

Regular Visitor
Posts: 1
Registered: ‎06-05-2009

Re: Comcast.net Slow to load email

COMCAST RAISES THE PRICE OF THERE SERVICES AND THE SERVICES ARE STARTING TO BE REALLY AN ISSUE. I wish there was another provider instead of just comcast & verizon.

My what choices do we have!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!