E-Mail and Xfinity Connect Help

[teacherkp]

I receive the above messages when sending to a group on my email contact list

[Latoque]

Take a look at the addresses in that group, and see if there are any typos for one thing.  But it could also be that someone has closed their email account or just changed the email address and the old one is no good.  But the last time I had a similar problem, the group message went out to all but the one who's address was incorrect.  And on that one I just got a typical mailer daemon bounce on it.

[CCCarole]

If you post the complete error message which should have numbers in it, we could better tell if the issue was an incorrect email address in the Group or something else.  Do remove the beginning portion of any email addresses in the error message when posting it please.

[steve-baker]

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Latoque wrote:

Take a look at the addresses in that group, and see if there are any typos for one thing.  But it could also be that someone has closed their email account or just changed the email address and the old one is no good.  But the last time I had a similar problem, the group message went out to all but the one who's address was incorrect.  And on that one I just got a typical mailer daemon bounce on it.

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You're kinda talking apples and oranges there. What you describe is about the recipient server refusing an email after Comcast has accepted it and then tried to deliver it. What he's talking about is the Comcast server refusing an address. It could be about an invalid Comcast address, an invalid email domain, a DNS problem, or about a syntax/invalid character problem with the email address. In those cases there won't be a bounce message, and most email clients and Comcast webmail will just give up at that point, and none of the intended recipients will receive the email.

[teacherkp]

I believe you're right. When I set up the group I added the members one by one and what happened is this eg:

Joe Schmoe schmoe@comcast.net was added as "Joe Schmoe"<schmoe@comcast.net> (no underlining
). Perhaps the inappropriat quoptation marks are causing a problem. Each recipient was transferred that way.  Is there a way toget rid of the quotes?

[steve-baker]

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teacherkp wrote:

I believe you're right. When I set up the group I added the members one by one and what happened is this eg:

Joe Schmoe schmoe@comcast.net was added as "Joe Schmoe"<schmoe@comcast.net> (no underlining
). Perhaps the inappropriat quoptation marks are causing a problem. Each recipient was transferred that way.  Is there a way toget rid of the quotes?

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The problem there isn't about quotes or anything like that, the problem is thatschmoe@comcast.net isn't a valid Comcast email address:

<while talking to the Comcast SMTP server>

rcpt to:<schmoe@comcast.net>
550 5.1.1 Not our Customer

In SMTP jargon, "rcpt to:" means "this is an email address I want to send the email to". The enclosing angle brackets are something that's supposed to be required in the SMTP chit-chat, but not something you need to worry about in your address book (unless maybe the brackets aren't paired).