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Visitor
Posts: 4
Registered: ‎07-09-2006
Accepted Solution

Delivery status notification

[ Edited ]

Whenever someone sends me an e-mail they receive the following message:

 

"Subject:  Delivery status notification

 

This is an automatically generated Delivery Status Notification.  Deliver to the following recipients was aborted after 1 second(s):

 

--redacted--@yahoo.com"
 

 

When I contacted Comcast I was told to switch my e-mail from Outlook to Comcast and the problem would be solved, but it's still happening.  Is there a solution?

Official Employee
ComcastDaveL
Posts: 99
Registered: ‎01-22-2013

Re: Delivery status notification

[ Edited ]

Yahoo is rejecting the mail.  When the comcast server sends to the yahoo server, yahoo replies: 

 

  delivery error: dd This user doesn't have a yahoo.com account (--redacted--@yahoo.com)

 

Are you sure your forwarding address is spelled correctly?

Email Expert
Latoque
Posts: 6,350
Registered: ‎06-10-2006

Re: Delivery status notification

While waiting for a response from others, you need to edit your post to redact your email address.  These are public forums and spammers can easily harvest that information.  Go to Options----to the right of your post, Edit Reply------and use XXXXX to the left of @yahoo.com.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Visitor
Posts: 4
Registered: ‎07-09-2006

Re: Delivery status notification

But how/ why is the comcast server sending e-mail to yahoo?  I have sent e-mail to a person who does not use yahoo via my Comcast e-mail and after they reply to me they get the message I quoted in my original question.  I am confused by your response.  I'd like to know how to get the messages to stop.   And yes I'm sure my forwarding address is spelled correctly.

Official Employee
ComcastDaveL
Posts: 99
Registered: ‎01-22-2013

Re: Delivery status notification

Do you have a forwarding address set in your comcast account, such that mail sent to your comcast account is forwarded to yahoo?  If yes, that would be why comcast is trying to send to yahoo. 

Bronze Problem Solver
cjerian
Posts: 1,315
Registered: ‎01-11-2013

Re: Delivery status notification

I was going to try to find the email forwarding settings for you but it goes to a page for me today that is broken:  
It forwards to some email settings page, and has forwarding there, but now it goes to customer.comcast.com/... somewhere and that goes to a dead page.  But if the email settings were working in there is something called forwarding and you can look there for a forwarding email to yahoo.

For me the settings, and account just do this:

 

Bad Request - Request Too Long


HTTP Error 400. The size of the request headers is too long.

Visitor
Posts: 4
Registered: ‎07-09-2006

Re: Delivery status notification

YES!  Problem solved.   No idea how it got there, but it's gone now.  Thank you DaveL.

 

Gail

 

:smileylaugh:

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Delivery status notification

[ Edited ]

 

cjerian,

Please post the url of the link that was bad.

 

Afyer signing in with the Primary Username/password, go to my Account. 

Click on the Users & Settings tab, click on the Username you want to edit.

Now click on the EMAIL SETTINGS and you will see these:

email settings.JPG

 

IF you sign in with a Secondary username, you will only see Basic Settings, which do not include the above. settings.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Bronze Problem Solver
cjerian
Posts: 1,315
Registered: ‎01-11-2013

Re: Delivery status notification

It looks like the forwarding link says to change forwarding on my account.

You click on it and it goes to

https://customer.comcast.com/Secure/?cmp=ILCCOM164349

That prints the error message.

 

 

Bronze Problem Solver
cjerian
Posts: 1,315
Registered: ‎01-11-2013

Re: Delivery status notification

I restarted my firefox, that didn't help, so then I went to preferences privacy and searched for all cookies related to comcast and then xfinity and deleted all the cookies.

 

Now the preferences come up.  I guess some bad info was stored in a cookie.

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Delivery status notification

I think you are correct.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.