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Visitor
Posts: 4
Registered: ‎06-13-2009

Do emails stay on Comcast Server?

I cannot find previous emails on my Comcast.  Does Comcast save my emails on their Server?

At this time, my computer is not working.  I use MS Outlook 2003.

Networking Expert
kevj
Posts: 4,813
Registered: ‎10-03-2003

Re: Do emails stay on Comcast Server?

If you didn't configure Outlook to 'Leave a copy of messages on server' when you set it up, then no, they are removed from the Comcast server when you download them to Outlook.

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I don't work for Comcast...


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Email Expert
CCCarole
Posts: 28,861
Registered: ‎05-21-2006

Re: Do emails stay on Comcast Server?

[ Edited ]

 


junie732 wrote:

I cannot find previous emails on my Comcast.  Does Comcast save my emails on their Server?

At this time, my computer is not working.  I use MS Outlook 2003.


Oops- Sorry Kev, I'm late....:smileysad:

 

Have you opened Smartzone & looked to see if you have any messages in SZ's Inbox?  The setting to 'Leave a copy on the server (in the Sz Inbox) can be found under the More Settings, then the Advanced tab in Outlook

If you need further help, please post back.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Visitor
Posts: 4
Registered: ‎06-13-2009

Re: Do emails stay on Comcast Server?

thank you so much. I changed my Outlook settings and hopefully it will work.

 

Networking Expert
kevj
Posts: 4,813
Registered: ‎10-03-2003

Re: Do emails stay on Comcast Server?

It should work for future emails, but messages you have already downloaded will still only be available on your PC.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I don't work for Comcast...


Help us to help you!!
- respond to requests for info
- post back if your issue is resolved
- mark appropriate posts as solutions


Send feedback to Comcast using the 'feedback' link on this page:
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Service Expert
Queen-Evie
Posts: 13,951
Registered: ‎02-04-2004

Re: Do emails stay on Comcast Server?

You also should check your deletion schedule in SmartZone. If you want to keep all the mails on the server, set it to Never. Otherwise, you may need to use SZ to reference an older mail and not find it because it's been deleted.

 

The deletion schedule can be found under Preferences/Mail in the column on the left side of the page.



 


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