E-Mail and Xfinity Connect Help

[davelauro]

Recently, I have not been able to attach files to my outgoing emails, Word documents or pictures. What's up? Do I have something turned off my mistake?

Dave

[CCCarole]

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davelauro wrote:

Recently, I have not been able to attach files to my outgoing emails, Word documents or pictures. What's up? Do I have something turned off my mistake?

Dave

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What are you using for email?  Smartzone?  An email client?  What is the size of the attachments you are trying to send?  Do you receive an error message at all?  If yes, please post the complete error message.  The Comcast limit for email is 10MB's.

[davelauro]

I am using Smartzone, and my Word document is less than 1MB. When I try to attach the file after locating it and putting it in the Browse window, the window says it is attaching the file, but after 5 minutes it still has not performed the function.

[CCCarole · Accepted solution]

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davelauro wrote:

I am using Smartzone, and my Word document is less than 1MB. When I try to attach the file after locating it and putting it in the Browse window, the window says it is attaching the file, but after 5 minutes it still has not performed the function.

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Dave, Try clearing your cache, then reopen SZ & try again. Which browser are you using ( & version)

Is this a document file?  Anything unique about the content?

[davelauro]

Carole,

I got it to work by cleaning up the cache (too much History!), and by sending one document (6 M at a time. I think the person sending me the document used a camera instead of a scanner. Thanks, so much for the help; you were great!

Dave

[CCCarole]

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davelauro wrote:

Carole,

I got it to work by cleaning up the cache (too much History!), and by sending one document (6 M at a time. I think the person sending me the document used a camera instead of a scanner. Thanks, so much for the help; you were great!

Dave

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Dave, Super! You are very welcome.  Glad you got it working.   You might want to consider setting your browser to clear history when you close your browser too.

[raybrunner08]

how do you empty the cache?

[Bartleby]

raybrunner08,

The answer depends on what browser you are using.  The link below is clickable, and provides info on many popular browsers.

http://www.wikihow.com/Clear-Your-Browser's-Cache

[roz1]

try to attachment to e-mail

[roz1]

still want go throw

[Bartleby]

roz1,

You aren't providing much information.  How large is the attachment you are trying to send?  If it's much over 10 MB, that's your likely issue.  Please respond with as much detail as possible about what you are trying to send, and what happens (error message details, please) when you do.

[ACJHR]

I am suddenly not able to upload attachments to an email I need to send tonight.  I read the solution to another of the same question and you told him to clean out his cache - sorry, but what is a cache and where is it?

[BethKatz]

Web browsers keep a local copy of some of the pages you've visited so that when you go back to them, they don't need to load everything again. They keep that info in a "cache". How you clear the cache varies from web browser to web browser. It's often a menu option under the main menu. 

This page tells you how to do it in many web browsers. It has pictures:

   http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Another quickie approach would be to try another web browser.

Be sure that your attachment isn't too big. If it's more than 10 MB (the panel says 15MB limit, but when it's uploaded, your file may get bigger), you need to make it smaller.

[Striperguy]

When I press the "add attachments" button, nothing happens.............I just want to send 1 picture and it worked before.

[Striperguy]

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Striperguy wrote:

When I press the "add attachments" button, nothing happens.............I just want to send 1 picture and it worked before.

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  FYI, I went to internet options, advanced and hit reset..............took care of the problem.

[bwp6179]

I tried the reset.  It worked.  Had the same problem.......but now it's fixed.

[harrisdhh]

I am having a problem attaching pictures to email.  I am shrinking my jpegs to around 800kb but the attach still times out after I hit the attach button.  When I compress much more I get a lot of pixelation in the picture.  What can I do?

Thanks

[CCCarole]

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harrisdhh wrote:

I am having a problem attaching pictures to email.  I am shrinking my jpegs to around 800kb but the attach still times out after I hit the attach button.  When I compress much more I get a lot of pixelation in the picture.  What can I do?

Thanks

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Are you trying attaching more than one jpeg per email?  The limit is 10 MB's per email. 

[jajenew]

when i go entire email, it says (an error occurred while initializing the zimlet "comcast_search". please notify administrator) so i click send error report. then i can do anything exept add attachments. when i click add it 's like the button is broken. doesn't say anything or anything pop up just nothing. now was working before error message. i cleared history and all still nothing???????? works fine on my mobile app. don't know much about computers. like browser or any of that. what woul cause error message and how do i fix???????????

[jajenew]

isee people are asking how big of a file in my case it won't do anything or get to a file so size is not the problem. getting to them is the problem

[jajenew]

well the reset button did it for me too thanks all.

[harrisdhh]

No, only one per email.

[jensen11981]

I cannot get the Attachment button on Email to open to allow me to attach any files.

Windows 7 system.  just started today, not a file size problem because the button doesn't open anything.

I do not use an email client  Do have Xfinity ... use comcast/Xfinity browser (which uses Internet Explorer broswer.

[CCCarole]

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jensen11981 wrote:

I cannot get the Attachment button on Email to open to allow me to attach any files.

Windows 7 system.  just started today, not a file size problem because the button doesn't open anything.

I do not use an email client  Do have Xfinity ... use comcast/Xfinity browser (which uses Internet Explorer broswer.

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Which version of XfinityConnect please?  Full or lite?  To check:  Click on Preferences> General icon.  Which one is ticked?

Have you cleared your browser cache?  Which version of Internet Explorer?  Hve you tried resetting your browser back to the default settings? (Tools>Internet Options> Advanced tab)

Have you tried a different browser such as Firefox?

CC

[msramirez]

I am trying to attach on an email and keep getting this message:

Critical

unable to attach.  go to http:/www.comcast.net/help/faq/index.jsp?faq=Email/Webmail/190333  Scc=1120

Can you help.  Had been able to attach until recently

[cc_xc]

Can you try the steps in this post?

[pdmo450]

By cache do you mean 'sent', trash, etc. file. Also what is SZ?

I use Explorer 6, Windows XP, full version, I guess, of Xfinity connect. My email client is Comcast cable. I have been using this for years, no problem with attaching text files or photos to my emails. Now when I try to atache either  a small file or small photo, it says it can't be attached. It

doesn't give any reason. The only change I made was to reinstall Windows XP, no change to my

Xfinity account.

Just had a message saying that my post has been changed because an invalid HTML was found in the message body. If such was the case, it didn't come from me, it had to come from the forum some way?

[cc_xc]

Hello pdmo450

Are you able to login to your email from a different browser, other then IE6? Could you see if you're experiencing this same email attachment issue using Firefox or Chrome?

Do you happen to know the attachment type which you are trying to send?

http://customer.comcast.com/help-and-support/internet/limitations-on-sending-email/ also says that you can't send a message larger than 25MB, and you can't send .vbs, .pif, .scr, .bat, .com, .cmd, .msi, .reg files.

Regards,

cc_xc

[pdmo450]

no to using other browsers. only have explorer. the type of file I want to attach is a 12 kb word 2007 document. I have had no problem attaching files in the past, as well as photos

[jensen11981]

Seems Comcast has an upper limit on emails held in the account ... not the amount a customer pays to use, but the limit that stops allowing Attachments when exceeded.  Three times over several days, I got no response for clicking Attach on the bar.  Each time when I deleted recent messages on email, I was allowed to Attach. 

[vagirl713]

How do I clean of the Cache?  I can't add attachments.  It said hold down shift or clear key, but it still doesn't work.

[jkftahiti]

How do I clear my cache - I am not able to attach anything to emails which has never been a problem before.  Thanks.