Reply
Contributor
DigitalBaka
Posts: 7
Registered: ‎11-09-2011

Email Certificate Error, Incoming and Outgoing - Android/Sprint

Been having this issue since November, possibly consistently but as I use my Comcast email infrequently I can't say for sure. It appeared to be working back in November and then came back and I have noticed it on and off when I check my email on my phone. Device is a Sprint EVO 4G, all software updates are applied, profiles updated, etc. When switching to my Comcast inbox an error pops up stating the security certificate is not from a trusted authority. I am using the stock email app and have deleted/re-added the account numerous times. I am seeing the error for both mail.comcast.net and smtp.comcast.net. Some help would be appreciated, let me know what additional info might be needed. Setup and errors are as follows:

 

Incoming Settings:

Protocol: POP

Username: my full email

Password: my password

POP Server: mail.comcast.net

Security Type: SSL

Server Port: 995

 

Outgoing Settings:

Login required: checked

Username: my full email

Password: my password

SMTP Server: smtp.comcast.net

Security Type: SSL

Server Port: 465

 

Incoming Error:

This certificate is not from a trusted authority.

Issued to:

Common name:

mail.comcast.net

Organization:

Comcast Cable Communications Management LLC

Organizational unit:

Business Center

 

Issued by:

Common name:

FortiGate CA

Organization:

Fortinet

Organizational unit:

Certificate Authority

 

Validity:

Issued on:

2011-09-13 19:00:00-0500

Expires on:

2012-11-26 17:59:59-0600

 

Outgoing Error:

This certificate is not from a trusted authority.

Issued to:

Common name:

smtp.comcast.net

Organization:

Comcast Cable Communications Management LLC

Organizational unit:

Business Center

 

Issued by:

Common name:

FortiGate CA

Organization:

Fortinet

Organizational unit:

Certificate Authority

 

Validity:

Issued on:

2011-09-13 19:00:00-0500

Expires on:

2012-11-26 18:59:59-0500

Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: Email Certificate Error, Incoming and Outgoing - Android/Sprint

Sounds like something is wrong with your device's Certificate Authority list. I suggest you contact Sprint.