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Contributor
seamisthelp
Posts: 14
Registered: ‎08-13-2006

Email Filters

Email Filters will not work with browsers IE9 or Firefox 3.6.

I cannot edit, run, create or re-order email filters.  The supported browsers are listed below.  What is wrong??  Please help.  I am getting wrong emails and losing others because Filters no longer work as before.

 

http://customer.comcast.com/help-and-support/internet/xfinity-connect-supported-browsers/

 

 XFINITY Connect officially supports the following browsers

  • For PC
    • Internet Explorer 6 SP2 or higher
    • Firefox 2.0 or higher
  • For Mac
    • Firefox 2.0 or higher
    • Safari 2 or higher

For optimal performance we recommend these browsers:

  • Firefox 3.5 or higher
  • Internet Explorer 7 or higher
  • Safari 3 or higher
Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: Email Filters

[ Edited ]

delete

Email Expert
Latoque
Posts: 6,055
Registered: ‎06-10-2006

Re: Email Filters


seamisthelp wrote:

Email Filters will not work with browsers IE9 or Firefox 3.6.

I cannot edit, run, create or re-order email filters.  The supported browsers are listed below.  What is wrong??  Please help.  I am getting wrong emails and losing others because Filters no longer work as before.

 

http://customer.comcast.com/help-and-support/internet/xfinity-connect-supported-browsers/

 

 XFINITY Connect officially supports the following browsers

  • For PC
    • Internet Explorer 6 SP2 or higher
    • Firefox 2.0 or higher
  • For Mac
    • Firefox 2.0 or higher
    • Safari 2 or higher

For optimal performance we recommend these browsers:

  • Firefox 3.5 or higher
  • Internet Explorer 7 or higher
  • Safari 3 or higher

Firefox 3.6?  Are you serious?  I'm on FF 12.0.  You need to seriously update your browser.  Just because Comcast supports it doesn't mean it's OK to stay 4 years out of date.  Using an older browser version can cause all kinds of problems.  Update your Firefox to the latest version and try it again.

 

What happens when you try to use a new filter?

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Contributor
seamisthelp
Posts: 14
Registered: ‎08-13-2006

Re: Email Filters

I was using Firefox 13.0 and Comcast Technical Support on the phone told me to install Firefox 2.0!!!!!  Firefox 3.68 is the OLDEST version available from Mozilla and still will not work with the new Email Filters format in Preferences.  It is a security risk to use old versions.  I will not roll back to IE6 but they want me to try IE8 which in not good for me.

Here is a portion of the beyond belief Comcast Email I received June 12, 2012, telling me how to fix my Email Filters problem:

 

Thank you for contacting Comcast, home of the Customer Guarantee. My
name is Marie and you have reached Xfinity Internet email support. I
will do my best to assist you with your concern.

I understand that you are currently experiencing issues with browsing through your emails on Xfinity Connect with your browser.......Rest assured that all information included in this correspondence will help to resolve your issue.
..........if you have installed recently released Internet Explorer 9 Beta
in your computer, you may have come across on-going compatibility issues
with sites such as Comcast.net and Xfinity Connect. Internet Explorer
beta is still pre-release software with plenty of bugs that needs a fix
and some websites and add-ons may not compatible it.

I suggest that you use other browsers such as Internet Explorer 8 or
Firefox 3.6 to check Xfinity Connect. You can also try to clear cache,
history, and cookie files for Internet Explorer 9 to try and resolve the
issues by following the steps below:

1. Open Internet Explorer.
2. In the upper right hand corner of the browser, click the icon that
looks like a small gear which is the Tools button.
3. Click the Internet Options link.
4. In the browsing history section, click the Delete button.
5. Place a check mark in the boxes for the data that you wish to delete.
At this point, you select the type of data you want to clear.
6. After selecting the data you want to remove, press the delete button.

7. Click the ok button on the window opened in step 4 above. You should
see a notice at the bottom of the page stating that the selected
browsing history has been cleared.
8. This task should now be complete.

If you would like to downgrade your browser, here are the steps in
downgrading your Internet Explorer 9 back to Internet Explorer 8:

1. Close all programs, click Start and click Control Panel.
2. Click “Uninstall a Program” under Programs category.
3. Click “View installed updates” option in the task pane.
4. Now select Windows Internet Explorer 9 shown under Microsoft Windows
updates and click Uninstall and follow the instructions on the screen.

Note: Internet Explorer 9 uninstallation process lasts for minimum three
minutes and after that, you will be able to access Internet Explorer 8
after restarting.

I have also included the list of Comcast-supported browsers to properly
and fully use all the features Comcast.net websites provide for future
reference. You may use any of the browser listed below:

- Windows: Internet Explorer 7 and Internet Explorer 8, Firefox 3.0x,
Safari 4.0.
- Macintosh: Safari 2.0x and later, Firefox 2.0x and 3.0x

Contributor
seamisthelp
Posts: 14
Registered: ‎08-13-2006

Re: Email Filters

[ Edited ]

Clicking on "Add Filter," "Run," or "the blue pencil edit symbol" does nothing--no error message--nothing period.

I can only click on the blue "x" to delete an existing old filter.  I cannot re-order the ones I have. I am stuck.

Gold Problem Solver
BruceW
Posts: 6,880
Registered: ‎12-03-2007

Re: Email Filters


seamisthelp wrote: ... "the blue pencil edit symbol" does nothing ...

After you click the icon, scroll all the way to the bottom of the page. You should find your filter there.

Contributor
seamisthelp
Posts: 14
Registered: ‎08-13-2006

Re: Email Filters

I tried your idea in both IE9 and FF3.68.  None of the functions except the delete button works. I did scroll all the way down as you suggested.  It was worth a try.  I am using Windows 7 on a two year old Toshiba Satellite.  Thanks and let me know if you find anything else.  What browser are you uising?

Gold Problem Solver
BruceW
Posts: 6,880
Registered: ‎12-03-2007

Re: Email Filters

I'm using IE 8 and FF 3.6.24 on WinXP. In both browsers, clicking the Edit icon opens the filter at the very bottom of the page. One point of confusion in IE is that the page has a scrollbar of its own, in addition to the browser scrollbar. If the browser window is not set fairly wide, the page scrollbar won't be visible and you won't be able to get to the bottom of the page.

Contributor
seamisthelp
Posts: 14
Registered: ‎08-13-2006

Re: Email Filters (and Signatures)

I tried again with a maximum page size and looked for all the scroll bars. A white drop down of my 11 filters shows but the only function that works is the delete button. The same thing is happening with the Signatures Preferences. I can't edit, create or run, just the delete works.

 

I uninstalled IE9 and went back to IE8 just now. It still does not work in any way except my computer is now very much slower overall. Windows 7 must have been affected.  Using IE8 or FireFox3.6 in Preferences, the Email Filters or Signatures will NOT work on my Xfinity Connect email.          wth

Email Expert
Posts: 18,241
Registered: ‎04-27-2004

Re: Email Filters (and Signatures)

Make sure you have Javascript enabled.