E-Mail and Xfinity Connect Help

[kwackle]

When I click on the email I want to open it just sits there and does nothing, however the little envelope on the side goes from closed to open. It is not allowing me to read antthing.

[kelpier]

I am having the same issue, it's been going on for a few weeks now with no explanation

[Queen-Evie]

As a work-around until this issue is solved you can get your mail on the mobile site. (You can access it from your computer)

http://m.comcast.net/m/

[kelpier]

Thank you for the mobile access idea, that worked! War Eagle

[merdem]

When I click on the email I want to open it just sits there and does nothing,  the little envelope on the side stays . Nor am I able to forward or creat a new email. Has been this way all day.

Help!

[merdem]

When I click on the email I want to open it just sits there and does nothing,  the little envelope on the side stays . Nor am I able to forward or creat a new email. Has been this way all day.

Help!

[tlisse]

Same problem...sooooo frustrating. I see many people have complained of this problem...but do we know what to do to fix it....or what is causing it?

[CCCarole]

I would try each of these steps in order - retrying getting into Xfinity Connect after each step:

1) Clear your Internet Cache and History and clear your browser cookies.

2) Reset your browser to the default settings.

3) Try a different browser - Firefox, Chrome or Internet Explorer depending on your current browser.

Thanks to JR for this information

CC

[merdem]

I don,t understand the first two items. Could you explain a bit more in detail? Thanks, Martha e.

[CCCarole]

Which Browser/version do you use please?

Here is a link which explains how to clear your browser cache in many different browsers/versions. 

http://www.wikihow.com/Clear-Your-Browser's-Cache

Do you know which version of XfinityConnect you are using?  Full or Lite?  To check:  Try clicking pon Preferences from the XC Preview window.  Which one is ticked?