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New Visitor
Posts: 1
Registered: ‎05-24-2009

Email Problem-Unable to Open Individual Emails

When I click on the email I want to open it just sits there and does nothing, however the little envelope on the side goes from closed to open. It is not allowing me to read antthing.

New Visitor
Posts: 3
Registered: ‎03-11-2009

Re: Email Problem-Unable to Open Individual Emails

I am having the same issue, it's been going on for a few weeks now with no explanation

Service Expert
Queen-Evie
Posts: 14,146
Registered: ‎02-04-2004

Re: Email Problem-Unable to Open Individual Emails

As a work-around until this issue is solved you can get your mail on the mobile site. (You can access it from your computer)

 

http://m.comcast.net/m/



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

New Visitor
Posts: 3
Registered: ‎03-11-2009

Re: Email Problem-Unable to Open Individual Emails

Thank you for the mobile access idea, that worked! War Eagle

New Visitor
Posts: 2
Registered: ‎10-26-2007

Re: Email Problem-Unable to Open Individual Emails

When I click on the email I want to open it just sits there and does nothing,  the little envelope on the side stays . Nor am I able to forward or creat a new email. Has been this way all day.

Help!

 

New Visitor
Posts: 4
Registered: ‎07-15-2007

Re: Email Problem-Unable to Open Individual Emails

Same problem...sooooo frustrating. I see many people have complained of this problem...but do we know what to do to fix it....or what is causing it?

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Email Problem-Unable to Open Individual Emails

I would try each of these steps in order - retrying getting into Xfinity Connect after each step:

 

1) Clear your Internet Cache and History and clear your browser cookies.

2) Reset your browser to the default settings.

3) Try a different browser - Firefox, Chrome or Internet Explorer depending on your current browser.

Thanks to JR for this information

 

 

CC

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Posts: 2
Registered: ‎10-26-2007

Re: Email Problem-Unable to Open Individual Emails

I don,t understand the first two items. Could you explain a bit more in detail? Thanks, Martha e.
Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Email Problem-Unable to Open Individual Emails

Which Browser/version do you use please?

 

Here is a link which explains how to clear your browser cache in many different browsers/versions. 

 

http://www.wikihow.com/Clear-Your-Browser's-Cache

 

Do you know which version of XfinityConnect you are using?  Full or Lite?  To check:  Try clicking pon Preferences from the XC Preview window.  Which one is ticked?

 

 

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Visitor
Posts: 1
Registered: ‎03-24-2010

Re: Email Problem-Unable to Open Individual Emails

Thanks..Just what the doc ordered.