I use Microsoft Outlook to retrieve my email from Comcast. For the last month or so, I have been receiving some of my email in a format that is dispaying the HTML tagged code behind the message or converting it to HTML tagged code. This is happening randomly to any of my regularly recieved emails from various sources, thus the problem must not reside with the originator of the various email, but with the service provider. How can I get this resolved.
I use Microsoft Outlook to retrieve my email from Comcast. For the last month or so, I have been receiving some of my email in a format that is dispaying the HTML tagged code behind the message or converting it to HTML tagged code. This is happening randomly to any of my regularly recieved emails from various sources, thus the problem must not reside with the originator of the various email, but with the service provider. How can I get this resolved.
The odds that Comcast is messing up the content of your email are essentially 0% (although that has been known to happen with some foreign language character sets). You forgot to consider the possibility that your Outlook's HTML renderer isn't on the same page as the HTML generators of your various senders. I'd almost bet my life that that's where the problem lies.
If that were the case, I would expect all the email from the same source would have the same problem or at least have the same problem consistently after a certain date for that particular site, which is not the case. If it is the HTML renderer, is there a way to get the latest renderer for Outlook?
If that were the case, I would expect all the email from the same source would have the same problem or at least have the same problem consistently after a certain date for that particular site, which is not the case. If it is the HTML renderer, is there a way to get the latest renderer for Outlook?
It might be the other way around, that you already have a later renderer. But now I'm thinking your problem might be about levels of forwarding. Are these problem messages forwarded messages?
Do you see the tags if you look at the email in Xfinity Connect?
If you view the full headers of the message, what is its "Content-Type"? If it's text/plain, that would be the problem: HTML email should be text/html. If it's multipart/alternative, make sure you're viewing the HTML alternative.
